TRAVELER'S AID SERVICES
Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled or elderly traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.

Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.

You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal. Their office number is (718) 656-4870.

VOLUNTEERS OF AMERICA
Traveler's Aid Services works closely with Volunteers of America (VOA), another non-profit organization that services the homeless and others completely bereft of funds. VOA staff cover both JFK and LGA Airports in their ongoing efforts to offer an assortment of social services (detoxification, medical, psychiatric, temporary lodging, etc.) to the homeless. For assistance, please contact VOA staff members at (718) 656-7765 (JFK) and (718) 533-3611 (LGA).