Vol. 4, No. 8, October 8, 2009
Port Authority Launches New Agency Web Site

Special features for the
new site

Building on the Port Authority’s goals of providing a more customer-friendly experience for the millions of people and businesses who use its transportation facilities, the agency launched a new Web site on October 7 that marries technology and transparency to provide customers with more customer-service tools and information than ever before.

The home page for the new site can be accessed at www.panynj.info. Port Authority airport customers will be able to view the site at the agency's airport welcome centers.

In preparation for the redesign, the agency surveyed its customers to find out what information is important to them. Our customers said they wanted better maps to help them navigate around Port Authority facilities, improved navigation to help them easily find information, the ability to find ways to travel to a destination using various mass transit systems, and airport information that is refreshed continuously. The Port Authority also will be soliciting ideas from the public online on ways the agency can make the site even better.