Accessibility Services at Airports

A photo of an elevator entrance.

The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available at John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), LaGuardia (LGA) and Stewart Airport (SWF). We hope this will help make your airport experience a pleasant one. Please use the feedback form to send us any comments or suggestions.

Please note it is best to arrange for any special assistance you may need in advance, either directly with your airline or through a travel agent.

You Should Know

To help you plan your visit in advance of your trip, use this website to identify and locate accessible services. If you are not accompanied by, or met at the airport by, a friend or relative, it is important that you contact your airline in advance about any specific needs.

Call your airline or travel agent and ask them about access to the terminal, boarding the aircraft and any other special needs you may have.

Getting To & From Newark Liberty International

Public transportation information for the disabled traveler is available at the following numbers:

Amtrak: 800-872-7245
NJ TRANSIT: 973-275-5555
PATH: 800-234-PATH (7284)
MTA in New York: 511

Transportation is available in a range of services and prices. To insure prompt service, make a reservation for an accessible vehicle at least 24 hours in advance. Click here for information on shared ride and other providers. Travel tip: For your safety, always avoid accepting a ride from any driver who approaches you. Use only authorized providers for ground transportation.

Parking 

The parking lots near the entrances of each terminal have a number of spaces designated for travelers with disabilities. To park in these spaces and receive the lowest parking rate, official license plates or permits issued by a municipality or state of residence must be prominently displayed.

Departing?

Curbside unloading areas for baggage and passengers are available at each terminal and in most cases are weather protected and located close to each airline's entrance door. Please make arrangements with your airline at least 24 hours in advance to confirm assistance with baggage check-in, ticketing and movement to the gate area. Skycaps are available to assist you with your luggage. If you’re traveling with a motorized wheelchair, please ask the airline when you purchase the ticket about their policies regarding battery-operated wheelchairs.

Is Someone Meeting You?

If a friend, family member or business associate will be driving to the airport to meet you, please understand that they will not be permitted to wait in their car at the arrivals level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, the driver must park in an airport parking lot and walk to the terminal to wait for you.

Accessible Services

Drinking Fountains - Accessible fountains are available in all terminals.

Restrooms - All restrooms are wheelchair accessible.

Pet Relief Areas - All passenger terminals at the Port Authority’s airports provide these areas to conform with the federal Air Carrier Access Act, which mandates such areas for service animals who travel with air passengers. Signs featuring the international symbol for pet relief designate the areas.

There are phones conveniently located in each terminal to accommodate the hearing impaired.

Electric Carts - Specially designed electric carts are available at Terminal C for disabled passengers. These carts are available upon request from your airline to transport you from the check-in area to the ticket counter and then to the departure gate during operating hours. For more information, please call your airline in advance.

Car Rental - Vehicles equipped with hand controls are available from some on-airport car rental companies. For additional information, please contact the rental car companies directly.

Need assistance?  Customer care representatives (look for them in their red jackets) are available throughout the terminal to assist passengers with check-in, ground transportation, locating wheelchair providers, and many other travel needs.

Getting Around the Airport

AirTrain Newark is free for travel around the airport and makes frequent stops at airline terminals, parking lots, hotel shuttle areas and rental car facilities. The service is ADA compliant.

 



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