Accessibility Services at Airports

A photo of an elevator entrance.

The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available at John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), LaGuardia Airport (LGA) and Stewart Airport (SWF). We hope this will help make your airport experience a pleasant one. Please use the feedback form to send us any comments or suggestions.

Please note that it is best to arrange for any special assistance you may need in advance, either directly with your airline or through a travel agent.

You Should Know

To help you plan your visit in advance of your trip, use this website to identify and locate accessible services. If you are not accompanied by, or met at the airport by, a friend or relative, it is important that you contact your airline in advance about any specific needs.

Call your airline or travel agent and ask them about access to the terminal, boarding the aircraft and any other special needs you may have.

Getting To & From Kennedy International Airport

Public transportation information for people with disabilities is available at the following numbers:

MTA New York: 511

Transportation is available in a range of services and prices. To insure prompt service, make a reservation for an accessible vehicle at least 24 hours in advance. Click here for information on shared ride and other providers. Travel tip: For your safety, always avoid accepting a ride from any driver who approaches you. Use only authorized providers for ground transportation.

Parking 

The terminals and parking lots at JFK are divided into five areas, each specified by a separate color. For your convenience, the parking lots nearest the terminal entrances have a limited number of spaces for travelers with disabilities. To park in the spaces, official license plates issued by a municipality or state of residence must be prominently displayed. Parking fees for these vehicles are equal to the lowest rate available at the airport.

Departing?

Curbside unloading areas for baggage and passengers are available at each terminal. In most cases they are weather protected and located close to each airline's entrance door. Please make arrangements with your airline at least 24 hours in advance to confirm assistance with baggage check-in, ticketing and movement to the gate area. Skycaps are available to assist you with your luggage. If you’re traveling with a motorized wheelchair, please ask the airline when you purchase the ticket about their policies regarding battery-operated wheelchairs.

Is Someone Meeting You?

If a friend, family member or business associate will be driving to the airport to meet you, please understand that they will not be permitted to wait in their car at the arrivals-level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, the driver must wait in the Cell Phone Lot for your call. Click here for more information on the lot.

Accessible Services

Drinking Fountains - Accessible fountains are available in all terminals.

Restrooms - Each terminal has at least one wheelchair accessible restroom. If you need assistance locating one, just ask at the information booth located on the Arrivals Level in any of the terminals.

Pet Relief Areas - All passenger terminals at the Port Authority’s airports provide these areas to conform with the federal Air Carrier Access Act, which mandates such areas for service animals who travel with air passengers. Signs featuring the international symbol for pet relief designate the areas.

There are phones conveniently located in each terminal to accommodate the hearing impaired.

Planemates - In some instances, planemates (mobile lounges) are used to transport passengers between arriving/departing aircraft and the gate area. For your convenience, planemates are wheelchair accessible and have reserved spaces (designated by the international accessibility symbol).

Autolink Service - Autolink airline is available for connections to other flights. There is no charge to passengers for this service. To make arrangements for transportation between terminals via Autolink, you must contact your airline at least 48 hours in advance.

Car Rental - Vehicles equipped with hand controls are available from some on-airport car rental companies. For additional information, please contact the rental car companies directly.

Need assistance?  Customer care representatives (look for them in their red jackets) are available throughout the terminal to assist passengers with check-in, ground transportation, locating wheelchair providers, and many other travel needs.

Getting Around the Airport

AirTrain JFK is free for travel around the airport and makes frequent stops at airline terminals, parking lots, hotel shuttle areas and rental car facilities. The service is ADA compliant.

 



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