WELCOME FROM EDMOND J. HARRISON, GENERAL MANAGER, STEWART INTERNATIONAL AIRPORT
Hello and welcome to our airport’s Customer Care Connection. Below you’ll find details about the Port Authority’s enhanced customer service program that provides you with the best amenities and services possible. Stewart International Airport is your easy, efficient and economic airport option in the Hudson Valley. One of my primary goals is to advance the Port Authority’s mission to continuing to develop Stewart as a strong regional airport that supports jobs and contributes to the regional economy. To date, the Port Authority has invested more than $50 million in Stewart Airport improvements, and another $180 million in approved investments for new runways, terminal enhancements and police services that are on the way shortly. We appreciate your business, and we’re committed to making your airport experience pleasant, efficient, and enjoyable. Please send your ideas and suggestions to firstname.lastname@example.org
THE PORT AUTHORITY’S CUSTOMER CARE PROGRAM
At the Port Authority’s airports, the customer comes first. We take great care to provide our 112 million-plus annual air travelers with the best services possible.
Great service begins with our red-jacketed Customer Care Representatives (CCRs), who can answer just about any customer question and provide one-on-one personalized service for thousands of travelers every day. With more than 300 CCRs mobilized across the Port Authority’s airport system, we’re prepared to assist travelers throughout the airports: at our state-of-the-art Welcome Centers, terminal frontages, ticket counters, doorways, AirTrain stations, federal inspection facilities, and anywhere else customers may need help.
Other customer care services and initiatives include:
SPOTLIGHT ON SERVICE: FREE WI-FI COMING TO OUR AIRPORTS
Every year, the Port Authority conducts a comprehensive survey of its customers at Stewart International, John F. Kennedy International, Newark Liberty International, LaGuardia, and Atlantic City International airports. We question more than 10,000 customers on a host of topics, and we use the results to inform the initiatives we undertake.
One of the top desires of Port Authority airport travelers has been access to complimentary Wi-Fi service. Following approval in June 2014 by the Port Authority’s Board of Commissioners of a new arrangement with our service provider, the Port Authority’s airports are set to offer access to limited free Wi-Fi at the terminals this fall.
Under a modified agreement with Boingo, the firm will upgrade existing wireless technology at the Port Authority's airports to enhance service, with free Wi-Fi service offered this fall upon completion of those technology improvements. Users may purchase additional access in daily or monthly increments following 30-minute free sessions.
“The Port Authority has put renewed emphasis on customer service and bringing free Wi-Fi to JFK, Newark Liberty, LaGuardia and Stewart has been a top priority,” said Port Authority Executive Director Pat Foye. “We’ve worked hard with Boingo to make changes that will significantly improve our customers’ experience at our airports.”
“Today’s announcement is further proof of the Port Authority’s unwavering commitment in recent years to improve air passengers’ experiences at our airports,” said Port Authority Deputy Executive Director Deb Gramiccioni. “We are focused on the myriad investments and amenities that will truly make our airports 21st century world-class operations.”
Boingo’s subsidiary, New York Telecom Partners LLC, will install, operate and maintain the expanded Wi-Fi network that will allow the 30 minutes of free service. New York Telecom will invest an estimated $3.8 million in additional hardware and software that will deliver higher speed Internet and better signal connections for users throughout the terminals at the four airports.
WE WANT TO HEAR FROM YOU!
In 2007, the Port Authority launched a dedicated email address asking customers for their input and feedback to enhance the customer experience and solicit ideas about improving the airports. Since then, hundreds of customers have written, and we’ve responded with a number of initiatives, including more bathroom attendants, more power outlets, additional seating, Welcome Centers, in-terminal entertainment, and much more.
Contact us with your ideas and suggestions by emailing email@example.com