Frequently Asked Questions (FAQs)

photo of the front of the Port Authority Bus Terminal
  1. What are the Port Authority Bus Terminal's hours?
  2. May I bring my service dog or pet through the bus terminal?
  3. Are there plans to renovate the bus terminal?
  4. Is there an ATM at the bus terminal? Where?
  5. Are there baggage storage facilities or lockers at the bus terminal?
  6. How do I get from the bus terminal to the airports?
  7. How do I get from the bus terminal to the MTA subway?
  8. How can I obtain help with my baggage?
  9. How do I contact Lost & Found and what are the Lost & Found hours?
  10. What should I do if I see something suspicious?
  11. Where can I get information on which bus route to take or obtain a physical copy of a map?
  12. Where can I buy a bus ticket?
  13. How can I report a maintenance issue (ex: a spill)?
  14. What is the Port Authority doing to improve cell phone coverage and connectivity to WiFi?
  15. Where can I get information about possible travel delays that could affect my trip?
  16. How can I find out about elevator service before starting my trip?
  17. How can I provide feedback about my travel experience?
  18. How can I find out which bus routes are wheelchair accessible?
  19. What resources are available for senior citizens and/or disabled persons?
  20. How can I get to the parking lot?


  1. What are the Port Authority Bus Terminal’s hours?
    The Terminal operates 24 hours a day, seven days a week. However, between 1 a.m. and 5:30 a.m., the South Wing is closed, and all departures operate from the North Wing. During these times, your bus may operate from a gate different from the one used during the day. Please check with your carrier for late-night gate changes.

    For a list of carriers and their contact information, click here.

    Only ticketed passengers are allowed in the Terminal between 1 a.m. and 5:30 a.m. Late-night passengers must enter via the North Wing entrance (Eighth Avenue between 41st and 42nd streets). During these times, all other entrances are closed.


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  2. May I bring my service dog or pet through the bus terminal?
    Service animals—any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability—are permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. 

    You may bring your pet through the bus terminal in a secure carrying case. Your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information for bus carriers serving the terminal.


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  3. Are there plans to renovate the bus terminal?
    There are short-term and long-term plans to improve the PABT. At its July 2014 meeting, the Port Authority Board of Commissioners authorized $90 million in capital funding for a Quality of Commute program to enhance the customer experience at the Port Authority Bus Terminal and improve passenger commutes.

    The Port Authority has also launched a Midtown Bus Master Plan initiative, a planning effort designed to study the existing bus terminal and surrounding infrastructure, and propose alternatives for future rehabilitation or replacement.


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  4. Is there an ATM at the bus terminal? Where?
    Yes. There are several ATM’s located throughout the terminal. Click here to view a map that shows ATM locations within the bus terminal.

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  5. Are there baggage storage facilities or lockers at the bus terminal?
    Your bus carrier may have limited storage capacity.  If you are a ticketed Greyhound passenger, you can store your baggage at the Greyhound ticket window for a fee.

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  6. How do I get from the bus terminal to the airports?
    By Public Transit
    To get to John F. Kennedy International Airport (JFK), you may take a downtown NYC Transit subway A, C, or E train one stop to 34th Street (Penn Station) and connect to the Long Island Rail Road (LIRR). Take the LIRR to Jamaica station, and then transfer at Jamaica to JFK AirTrain.

    You may also take a Far Rockaway-bound NYC Transit subway "A" train to Howard Beach/JFK and connect there to AirTrain JFK.

    The LIRR route is faster but more expensive and requires an additional transfer. Please check the MTA’s Website for subway and LIRR advisories (both are run by the MTA) that may impact your trip, especially if you are traveling late at night or on weekends. Click here to go to the MTA’s Website.

    To get to LaGuardia Airport (LGA), take an uptown NYC Transit subway “A” or “C” train to 125th Street (the A train normally runs express and is much, much faster) and transfer to the NYC Transit M60 bus to LGA .

    To get to Newark Liberty International Airport (EWR), take a downtown NYC Transit subway “A”, “C”, or “E” train one stop to 34th Street (Penn Station). Connect to NJ Transit, and take any train that stops at the Newark Liberty International Airport Station. Connect there to AirTrain, which will take you to your terminal. To learn more about NJ Transit trains to EWR, click here.

    By Bus Carrier
    To get to/from LaGuardia Airport or John F. Kennedy International Airport, you can take the New York Airporter bus, which runs regularly scheduled buses. To visit their website, click here

    To get to/from Newark Liberty International Airport, you can take a Coach USA bus, which runs regularly scheduled buses. To visit their website, click here.


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  7. How do I get from the bus terminal to the MTA subway?
    A connection to the MTA subway is available via the Subway Level of the North Wing or the South Wing of the bus terminal.

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  8. How can I obtain help with my baggage?
    The bus terminal has Red Cap Agents available to provide free baggage assistance 24 hours a day, 7 days a week. To request assistance from a Red Cap Agent, use any Assistance Phone at the bus terminal and dial 55. Please allow yourself ample time for assistance. An agent will assist you as soon as possible.

    NEVER ALLOW A STRANGER TO CARRY YOUR BAGGAGE. Please do not leave your baggage unattended at any moment. The bus terminal is not responsible for any lost or stolen items.


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  9. How do I contact Lost & Found and what are the Lost & Found hours?
    For inquiries regarding lost property, please call (212) 502-2244/2245 and ask for Lost and Found. Please provide your personal information, a detailed description of the item(s) you lost, and the area of the terminal where you lost your item. The lost item(s) will be entered into our Lost and Found database and you will be contacted as soon as a computer match is identified for your item(s).

    Item(s) may be picked up from 9 a.m. to 5 p.m. from the Port Authority Bus Terminal Police Command at 625 8th Avenue (2nd floor – 9th Avenue side) New York, NY.

    If you lost your item on a bus, please call the bus carrier. Please visit our Carriers & Routes page for carriers’ phone numbers and contact information.


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  10. What should I do if I see something suspicious?
    If you see something suspicious, notify a Port Authority Police Officer or use any Assistance Phone at the bus terminal and dial 50. You can also call from your personal phone; simply dial 800.828.7273.

    Click here for additional Safety & Security tips.


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  11. Where can I get information on which bus route to take or obtain a physical copy of a map?
    The North Wing and the South Wing information booths are located near the 8th Avenue entrances (Main Floor). The North Wing information booth is open from 7:00 AM until 11:00 PM. The South Wing information booth is open from 6:00 AM until 10:00 PM.

    Please visit our Carriers & Routes page for carriers’ phone numbers and contact information.


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  12. Where can I buy a bus ticket?
    Ticket windows for most bus carriers are located in the Main Ticket Plaza on the first floor of the South Wing.  Greyhound and Trailways have ticket plazas located on the subway level of the North Wing, and Shortline has a ticket office located on the second floor of the North Wing. Ticket Vending Machines (TVM’s) are also available throughout the terminal for NJ Transit customers. Some carriers offer electronic tickets. To learn about whether your bus route accepts paperless tickets, please visit our Carriers & Routes page.

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  13. How can I report a maintenance issue (ex: a spill)?
    If you see a maintenance issue that is of concern, please call 212-502-2244/2245. If you have a general comment regarding maintenance, please submit your comments here. The Port Authority welcomes your feedback. 

    If the maintenance issue is located within a retail or food and beverage establishment, please address your concern with a staff person at the respective retail/food/beverage shop.


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  14. What is the Port Authority doing to improve cell phone coverage and connectivity to WiFi?
    The Port Authority has focused efforts on improving cellular and WiFi service throughout the bus terminal. The Port Authority and its network service provider installed repeater systems, which bring tower signals from the surrounding neighborhood into the building. This has improved cellular service in some previously underserved zones within the core area of the south wing. The Port Authority is also working on providing WiFi service throughout the bus terminal, which should be available later in 2015.

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  15. Where can I get information about possible travel delays that could affect my trip?
    The Port Authority of New York New Jersey provides Bus Terminal Alerts to notify customers of incidents or events that may delay their trip through the Port Authority Bus Terminal. When you register you will receive free alerts directly at your cellular phone or email account.

    To receive Bus Terminal Alerts subscribe at www.PABTalerts.com or follow @PABusTerminal on Twitter.

     Some carriers offer alerts for specific routes. Check with your carriers to learn about route specific alerts
    .

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  16. How can I find out about elevator service before starting my trip?
    Customers can contact the Communications Desk at 212-502-2244/2245 or use any Assistance Phone inside the Port Authority Bus Terminal and dial 54.

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  17. How can I provide feedback about my travel experience?
    The Port Authority of New York and New Jersey actively seeks your thoughts on its activities and this site in order to better serve you. We welcome your feedback and invite you to join us at our quarterly "Commuter Chat" events. Visit us online or look for posters in the bus terminal  announcing dates.
    • For questions or comments about the bus terminal, visit www.panynj.gov/feedback to send us an email.
    • For questions or comments related to your individual bus travel, including service, dispatch operation, and ticket purchase, contact your bus carrier. Please visit our Carriers & Routes page for carriers' phone numbers and contact information.

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  18. How can I find out which bus routes are wheelchair accessible?
    Please visit our Carriers & Routes page for carriers’ phone numbers and contact information.

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  19. What resources are available for senior citizens and/or disabled persons?
    The bus terminal provides certain accommodations, other accommodations are provided by the bus carrier. For example: if a customer needs wheelchair assistance, the customer can contact the Communications Desk 212-502-2244/2245 or pick up any Assistance Phone and dial 54 for wheelchair assistance.  If a customer needs assistance after departing from the bus terminal, the customer must contact the bus carrier to coordinate assistance.

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  20. How can I get to the parking lot?
    The PABT rooftop parking lot is accessible via the elevators on the Main floor, South Wing near 8th Avenue entrance. 

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