Frequently Asked Questions

Airports

Newark Liberty International Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through Newark Liberty International Airport?
  3. What is Traveler’s Aid? Where can I go for more information?
  4. How can someone be paged?
  5. Where can I find more information about airline clubs and lounges at Newark Liberty International Airport?
  6. Are there places at Newark Liberty International Airport to store baggage?

  1. Where is the airport’s lost and found office? Who do I call?
    Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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  2. What services are available to people with disabilities traveling through Newark Liberty International Airport?
    For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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  3. What is Traveler’s Aid? Where can I go for more information?
    Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled, elderly or juveniles traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.

    Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies. You can find a Traveler's Aid Volunteer at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office Number, which is (973) 623-5052.

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  4. How can someone be paged?
    If you need to page someone please call:

    Terminal A – Continental Airlines - (973) 681-0002
    Terminal B – Northwest/Delta Airlines – (973) 961-4726
    Terminal C – Continental Airlines – (973) 681-0002

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  5. Where can I find more information about airline clubs and lounges at Newark Liberty International Airport?
    As airlines operate their own clubs and lounges, passengers should check with the airlines operating out of Newark International airport for the locations and access policies to their lounges.

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  6. Are there places at Newark Liberty International Airport to store baggage?
    Regarding baggage storage, please contact your air carrier. Continental Airlines provides this service at Newark's Terminal C only.

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AirTrain Newark

  1. Can I use AirTrain to go from Newark Liberty International to LaGuardia?
  2. Are any discounts or reduced fees available for AirTrain?
  3. How frequently does AirTrain arrive?
  4. How long does it take to get to the airport?
  5. What do I do if I forgot an item on AirTrain?
  6. Can I use AirTrain to go from Newark Liberty to JFK?
  7. How much does it cost to take AirTrain and where can I purchase a ticket?
  8. Can I park my car or drop people off at Newark Liberty International Airport Station?
  9. How to contact us?

  1. Can I use AirTrain to go from Newark Liberty International to LaGuardia?
    No. Passengers will continue to use the Airport Express buses from the airline terminals to get to LaGuardia Airport. For more information, please go to Flight Connections.

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  2. Are any discounts or reduced fees available for AirTrain?
    NJ TRANSIT, Amtrak or PATH for more information on discounted monthly tickets, 10-trip tickets and other special fares. Additional information is available at Cost & Tickets. All fares are subject to change.

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  3. How frequently does AirTrain arrive?
    AirTrain runs every three minutes from 5 a.m. to midnight and every fifteen minutes there after until 5 a.m. However, please note that all connecting trains such as NJ TRANSIT and Amtrak do have specific schedules. Be sure to check their schedules in order to make the connection and estimate your travel time.

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  4. How long does it take to get to the airport?
    Travel time between Newark Liberty International and your location varies. To view sample travel times see Off-Airport Travel.

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  5. What do I do if I forgot an item on AirTrain?
    Speak to any Customer Service Representative in any AirTrain station and throughout the airport. You can recognize them by their red jackets. You can also call Lost and Found at 973 961-6230.

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  6. Can I use AirTrain to go from Newark Liberty to JFK?
    Passengers can take AirTrain to the Newark Liberty International Airport Station and connect to NJ TRANSIT or Amtrak to New York Penn Station. At Penn Station, they can transfer to the Long Island Rail Road to Jamaica Station for AirTrain JFK service to the airport. For more detailed information and other ways to connect to JFK, please see Regional Rail Connections Map.

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  7. How much does it cost to take AirTrain and where can I purchase a ticket?
    When you use AirTrain at the airport as a connection between airline terminals, parking lots, rental car facilities, and hotel courtesy vehicles, there is no fee. There is a fee only when you transfer to or from NJ TRANSIT and Amtrak trains at the Newark Liberty International Airport Station, and that fee is included in the total cost of your ticket to or from the Airport Station. The AirTrain portion of the ticket is $5.50 (children under 5 ride free). For more information, visit Cost & Tickets.

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  8. Can I park my car or drop people off at Newark Liberty International Airport Station?
    No. This station can only be accessed by train. Take a NJ TRANSIT or Amtrak train to get to the Airport Station.

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  9. How to contact us?
    • For general airport information call: 973 961-6000
    • To report Suspicious Activity call: 800 828-PAPD (7273)
    • Port Authority Police: 973 961-6230
    • Lost & Found: 973 961-6230
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JFK International Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through JFK?
  3. What is Traveler’s Aid? Where can I find more information?
  4. How can someone be paged?
  5. Where can I find more information about airline clubs and lounges at John F. Kennedy International Airport?
  6. Are there places at JFK airport to store baggage?

  1. Where is the airport’s lost and found office? Who do I call?
    Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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  2. What services are available to people with disabilities traveling through JFK?
    For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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  3. What is Traveler’s Aid? Where can I find more information?
    Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled or elderly traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.

    Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.

    You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal at JFK. Their office number is (718) 656-4870.

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  4. How can someone be paged?
    If you need to page someone please call:
    • Terminal 1 – (718) 751-1200
    • Terminal 2/3 – (718) 704-2473
    • Terminal 4 – (718) 751-4005
    • Terminal 5 – (347) 545-3556
    • Terminal 7 – x3590 from house phone
    • Terminal 8 – NA
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  5. Where can I find more information about airline clubs and lounges at John F. Kennedy International Airport?
    As airlines operate their own clubs and lounges, passengers should check with the airlines operating out of JFK airport for the locations and access policies to their lounges.

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  6. Are there places at JFK airport to store baggage?
    There are two places at JFK where baggage can be stored:
    • Terminal 1, Arrivals, 1st Floor near Alitalia & Olympic Airlines, open 7am to 11pm, (718) 751-2947
    • Terminal 4, Arrivals, 1st Floor, open 24 hours, (718) 751-4020
    The cost for both locations is $4 to $16 per day, depending on size of luggage.

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AirTrain JFK

  1. What does it cost to use AirTrain and where can I purchase a ticket?
  2. Are any discounts or reduced fees available for AirTrain?
  3. How frequently does AirTrain arrive?
  4. How long does it take to get to the airport?
  5. What do I do if I forgot an item on AirTrain?
  6. Can I use AirTrain to go from JFK to LaGuardia?
  7. Can I use AirTrain to go from JFK to Newark Liberty?
  8. How to contact us?

  1. What does it cost to use AirTrain and where can I purchase a ticket?
    Connecting to or from JFK with AirTrain costs $5 each way (children under 5 ride free). Payment is made at Howard Beach or Jamaica Station using a Pay-Per-Ride MetroCard. For more information, please see Cost & Tickets.

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  2. Are any discounts or reduced fees available for AirTrain?
    A 10-trip AirTrain MetroCard is available for $25.00 and 30-day and Monthly Unlimited Ride MetroCards for AirTrain are available for $40. These are the only reduced fee MetroCards for AirTrain. For more information, please see Cost & Tickets.

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  3. How frequently does AirTrain arrive?
    AirTrain arrives and departs every 10 minutes from most stations during peak airport travel periods. For more detailed information, please see To & From JFK.

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  4. How long does it take to get to the airport?
    Travel time between JFK and your location varies.

    Here are a few sample trips:
    • NY Penn Station via LIRR - 35 minutes
    • Most parts of NYC via subway - 60 minutes
    • New Hyde Park, Long Island via LIRR - 25 minutes
    • Huntington, Long Island via LIRR - 52 minutes
    • Ronkonkoma, Long Island via LIRR - 71 minutes
    Sample travel times include a 5-minute transfer between the LIRR or subway and AirTrain.

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  5. What do I do if I forgot an item on AirTrain?
    Speak to any Red Jacket (Customer Care Representative) in any AirTrain station and throughout the airport. You can recognize them by their red jackets. You can also call Lost and Found at 718 244-4225.

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  6. Can I use AirTrain to go from JFK to LaGuardia?
    No. Passengers will continue to use the Airport Express buses from the airline terminals to get to LaGuardia Airport. For more information, please go to Airport Connections.

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  7. Can I use AirTrain to go from JFK to Newark Liberty?
    Passengers can take AirTrain to Jamaica Station and connect to LIRR for New York Penn Station. At Penn Station, they can transfer to NJ TRANSIT or Amtrak trains for the Newark Liberty International Airport Train Station. From there, AirTrain Newark will take them to the airline passenger terminals.

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  8. How to contact us?
    • For urgent AirTrain travel information outside normal business hours call: 877 JFK-AIRTrain (535-2478).
    • To report suspicious activity, call: 800 828-PAPD (7273).
    • Port Authority Police: 718 244-4335
    • Lost & Found: 718 244-4225
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LaGuardia Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through LaGuardia Airport?
  3. How can someone be paged?
  4. Where can I find more information about airline clubs and lounges at LaGuardia Airport?
  5. Are there places at LaGuardia Airport to store baggage?

  1. Where is the airport’s lost and found office? Who do I call?
    Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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  2. What services are available to people with disabilities traveling through LaGuardia Airport?
    For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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  3. How can someone be paged?
    If you know the airline, go directly to the airline's check-in/ticket counter and ask the airline representative to page the passenger.

    Otherwise, please go to the Ground Transportation Counter on the Arrivals level and inform the Red-jacketed Customer Service Representative that you need assistance in paging someone at the airport.

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  4. Where can I find more information about airline clubs and lounges at LaGuardia Airport?
    As airlines operate their own clubs and lounges, passengers should check with the airlines operating out of LaGuardia for the locations and access policies to their lounges.

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  5. Are there places at LaGuardia Airport to store baggage?
    No. There is no baggage storage at LaGuardia Airport.

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Stewart Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through Stewart?

  1. Where is the airport’s lost and found office? Who do I call?
    Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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  2. What services are available to people with disabilities traveling through Stewart?
    For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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Teterboro Airport

  1. How can I register a complaint about aircraft noise?
  2. What are the directions to TEB?
  3. Does the airport offer tours?
  4. Are there any restaurants at TEB?
  5. How do I charter a flight?
  6. Can the airport recommend an FBO?
  7. Where do I go if I am picking someone up from a flight? Where do I go if I am leaving on a flight?
  8. What key information should I know before I head to Teterboro to meet an aircraft?
  9. What security procedures should I be aware of before I arrive at Teterboro Airport for my flight?
  10. How does an aircraft operator pay their flight fee?
  11. Does any fee discount provided by an FBO affect my landing fee?
  12. What are the fees for aircraft parking?
  13. What are the aircraft fuel prices at Teterboro Airport?
  14. How do I inquire about employment opportunities at the airport?
  15. How do I do business with the airport? Get on a vendor list?

  1. How can I register a complaint about aircraft noise?
    There are two convenient ways for a community resident to register an aircraft noise complaint. These include:
    • Via telephone by calling the noise hotline at 201 288-8828 (24/7 you can chose to either speak to a live operator or leave a detailed message)
    • Via the Internet by clicking here
    The airport has mandatory and voluntary programs targeting noise abatement. For all other noise-related questions and information, call the environmental office at 201 393-0399.

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  2. What are the directions to TEB?
    Directions to the airport can be found by contacting your specific FBO or point of contact at the airport. Keep in mind that Teterboro Airport has five separate FBOS or terminals, which do not have interlinking shuttle service, so it is important to know specifically which FBO you will be using prior to obtaining directions.

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  3. Does the airport offer tours?
    Groups can contact the Aviation Hall of Fame and Museum of New Jersey at 201 288-6344.

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  4. Are there any restaurants at TEB?
    Not at this time.

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  5. How do I charter a flight?
    You can contact one or more of Teterboro Airport’s five FBOs, listed here.

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  6. Can the airport recommend an FBO?
    The airport can only provide the listing of the available FBOs, and does not offer recommendations.

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  7. Where do I go if I am picking someone up from a flight? Where do I go if I am leaving on a flight?
    The most effective way for an airport visitor or transportation provider to identify the exact location of an arriving or departing aircraft is to obtain the information from the entity that arranged for the flight. If the entity arranging the flight or the transportation cannot confirm the FBO location, you can attempt to confirm the information by contacting each FBO individually to ascertain whether they have advance knowledge of the particular flight.

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  8. What key information should I know before I head to Teterboro to meet an aircraft?
    It is very important to know the name of the FBO planning to support the flight. A likely source of this information is the entity that arranged for the flight. Additional useful information includes the customer name and anticipated time of arrival or departure.

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  9. What security procedures should I be aware of before I arrive at Teterboro Airport for my flight?
    For information on security protocol, please contact the FBO you plan to visit.

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  10. How does an aircraft operator pay their flight fee?
    Aircraft operators landing at Teterboro are billed directly from the Port Authority of New York & New Jersey via postal mail. At this time, payments can only be made via check or money order. FBOs are not involved in the billing or collection process nor can they offer any discounts on flight fees.

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  11. Does any fee discount provided by an FBO affect my landing fee?
    FBOs are not involved in the flight fee billing or collection process, and therefore cannot offer any discounts on landing fees.

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  12. What are the fees for aircraft parking?
    Each FBO is an independently owned and operated business; for their respective rates please contact your FBO of choice.

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  13. What are the aircraft fuel prices at Teterboro Airport?
    Each FBO is an independently owned and operated business, for their respective rates, please contact your FBO of choice.

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  14. How do I inquire about employment opportunities at the airport?
    Each business at the airport is independently owned and operated. You can contact any of the FBOs, as well as AvPORTS, the current airport management company, at 201 288-1775 ext. 210, as well as the Port Authority of New York and New Jersey Web site.

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  15. How do I do business with the airport? Get on a vendor list?
    Each business at the airport is independently owned and operated. You can contact any of the FBOs or AvPORTS, the current airport management company, at 201 288-1775 ext. 210; or the Port Authority of New York and New Jersey Web site.

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Bridges and Tunnels

General FAQs

  1. What kind of vehicle can I take on the bridges & tunnels?
  2. What bridges and tunnels does the Port Authority of NY & NJ operate?
  3. What is the toll to cross these bridges and tunnels? Is it the same for every bridge?
  4. Which bridges may I walk or ride my bicycle across?

  1. What kind of vehicle can I take on the bridges & tunnels?

    Type of Vehicle GWB Lincoln Holland Bayonne Goethals Outerbridge
    Pedestrian Yes No No Yes No No
    Bike Yes No No Yes No No
    Car Yes Yes Yes Yes Yes Yes
    Car with tow Yes Yes,  as per conditions set forth in Green Book. Trailers and towed vehicles prohibited. Yes Yes Yes
    RV Yes,  as per conditions set forth in Green Book. Prohibited. Prohibited. Yes Yes Yes
    Delivery Truck Upper level Yes,  as per conditions set forth in Green Book. Classes 1, 2, & 3 may travel westbound only. Classes 4, 5, & 6 prohibited. Yes Yes Yes
    Moving Truck Upper level Yes,  as per conditions set forth in Green Book. Classes 1, 2, & 3 may travel westbound only. Classes 4, 5, & 6 prohibited. Yes Yes Yes
    Semi-Rig Upper level Yes,  as per conditions set forth in Green Book. Classes 1, 2, & 3 may travel westbound only. Classes 4, 5, & 6 prohibited. Yes Yes Yes
    Hazmat Upper level, as per conditions set forth in Red Book. No No Yes, as per conditions set forth in Red Book. Yes, as per conditions set forth in Red Book. Yes, as per conditions set forth in Red Book.

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  2. What bridges and tunnels does the Port Authority of NY & NJ operate?
    The Port Authority operates all of the crossings between New York City and New Jersey. These are the
    • George Washington Bridge,
    • Lincoln Tunnel,
    • Holland Tunnel,
    • Bayonne Bridge,
    • Goethals Bridge, and
    • Outerbridge Crossing.
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  3. What is the toll to cross these bridges and tunnels? Is it the same for every bridge?
    If you are paying cash, the toll is always the same, regardless of the crossing or the time of day: $8 when crossing into New York City, free when leaving the City.

    There are special discounts that apply for EZPass users. To learn more about available EZPass discounts, click here.

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  4. Which bridges may I walk or ride my bicycle across?
    You may walk across both the George Washington Bridge and the Bayonne Bridge. You may ride your bicycle across the George Washington Bridge. You may walk your bicycle across the Bayonne Bridge. The pedestrian walkway is narrow, and so please do not ride across the Bayonne Bridge.
    Click here for more information on walking or riding across the George Washington Bridge
    Click here for more information on walking across the Bayonne Bridge

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Tolls

  1. Which tunnels and bridges are operated by The Port Authority of New York and New Jersey?
  2. What are peak and off-peak travel times?
  3. What is the toll for passenger vehicles?
  4. What is the PA Green Pass discount?
  5. Is the Port Authority Green Pass valid everywhere E-ZPass is accepted?
  6. How do I sign up for the new PA Green Pass Discount Plan?
  7. May I continue to use my Port Authority Scrip Tickets and Universal Tickets?
  8. What are the Port Authority’s near-term plans to upgrade its toll collection system?
  9. When will this new system be installed and how will it differ from what tunnel and bridge customers experience today?
  10. What are the benefits of new system?

  1. Which tunnels and bridges are operated by The Port Authority of New York and New Jersey?
    The Port Authority operates and maintains the George Washington Bridge, the Lincoln Tunnel, the Holland Tunnel, the Goethals Bridge, the Outerbridge Crossing and the Bayonne Bridge.

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  2. What are peak and off-peak travel times?
    Peak periods are 6 to 9 a.m. and 4 to 7 p.m., Monday through Friday, and noon to 8 p.m. on Saturdays and Sundays. All other times are off-peak.

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  3. What is the toll for passenger vehicles?
    The cash toll is $8 for passenger vehicles. Discounts are available for E-ZPass users at certain times and for low-emissions vehicles. Click here for our list of toll rates and discount plans.

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  4. What is the PA Green Pass discount?
    Vehicles that qualify for Green Pass are certified to the California Super Ultra Low Emission Vehicle (SULEV) standard and achieve a United State Environmental Protection Agency (USEPA) highway fuel economy rating of 45 miles per gallon or more, or are pre-model year 2005 hybrid vehicles which are certified to the California Ultra Low Emission Vehicle (ULEV) standard and achieve a USEPA highway fuel economy rating of 45 miles per gallon or more.
    • Toyota Prius Hybrid, model year 2004 - 2010
    • Honda Civic Hybrid, model year 2006 - 2010
    • Honda FCX Clarity, model year 2008 - 2010
    • Tesla Roadster, model year 2008 - 2010
    • Mini Cooper Mini E, model year 2008
    • Honda Insight Hybrid (automatic transmission only), model year 2005 - 2006
    • Honda Insight Hybrid, model year 2000 - 2004
    • Toyota RAV4 EV, model year 2000 - 2003
    • Chevrolet S10 Electric, model year 1997 - 1998
    *Please note: 2007-2009 Honda Insights do not meet the eligibility criteria because they are not compliant with the SULEV emission requirements and no other alternate fuel or hybrid vehicles are eligible for the program at this time.
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  5. Is the Port Authority Green Pass valid everywhere E-ZPass is accepted?
    The E-ZPass will work at any E-ZPass crossing or toll road, just like any E-ZPass. The Green Pass discount, however, only applies at Port Authority crossings during off-peak hours. For all other tolls (for example, on the Garden State Parkeway), you will be charged the standard toll rates.

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  6. How do I sign up for the new PA Green Pass Discount Plan?
    Port Authority E-ZPass account holders who drive qualifying vehicles can request that the Green Pass Discount Plan be added to their account. Customers must submit a copy of their motor vehicle registration for the qualifying vehicle. After confirming the vehicle's eligibility, the E-ZPass NY Customer Service Center will issue a green-colored E-ZPass tag for use only in the qualifying vehicle.

    To request the Green Pass Discount, please send a letter and include a copy of the registration to the E-ZPass New York Customer Service Center, P.O. Box 149004, Staten Island, New York 10314-9004 or visit a walk-in center to supply the needed information. Please note that tags will not be issued on the spot, as verification of vehicle eligibility is required.

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  7. May I continue to use my Port Authority Scrip Tickets and Universal Tickets?
    Port Authority Scrip and Universal tickets will be accepted for toll payment at Port Authority tunnels and bridges through June 30, 2012.

    You may return your tickets to the Port Authority for a full refund of the price paid. Please remember, the monetary value of these tickets is 10 percent less than their face value. For example: a ticket with a $4 face value is redeemed at $3.60.

    To obtain your refund, please mail your tickets, along with your name, mailing address, and telephone number to the address below. Please make a copy of what you send us for your records:

    The Port Authority of NY & NJ
    One Madison Avenue - 5th Floor
    New York, NY 10010
    Attention: Linda Kochenberger

    Customers can get off-peak and other discounts at Port Authority crossings by using E-ZPass. Enrollment information can be found at www.e-zpassny.com.

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  8. What are the Port Authority’s near-term plans to upgrade its toll collection system?
    The Port Authority’s existing toll collection system is more than 13 years old and is in need of replacement. At its February 2010 meeting, the Board of Commissioners authorized a project to upgrade the agency’s toll collection system at its four bridges and two tunnels. This new system will provide the ability for the agency to institute All-Electronic (cashless) Toll collection at some point in the future.

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  9. When will this new system be installed and how will it differ from what tunnel and bridge customers experience today?
    Installation of the new system, acquired through a competitive process, will likely begin in the 4th quarter of 2012 and be completed by the end of 2014. Although the new equipment will have the capability for All-Electronic Tolling, the toll plazas will initially operate as they do today. All lanes will be equipped with the ability to handle E-ZPass® transactions, and there will be designated lanes to accommodate cash customers.

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  10. What are the benefits of new system?
    • No more lane closures due to equipment failure
    • Fewer customer billing questions from inaccurate charges caused by equipment malfunction
    • Improved signage directing customers to the appropriate lane


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E-ZPass

  1. What do I do if I don’t have an E-ZPass but I go through an E-ZPass toll lane by accident?
  2. What do I do if I have an E-ZPass but go through a cash lane?
  3. What do I do if my E-ZPass tag didn’t work and I got a notice in the mail?
  4. How will I keep track of my account?
  5. What if my E-ZPass tag is lost or stolen?
  6. Do I receive discounts for traveling off-peak hours?
  7. What happens if I speed at a Port Authority crossing?
  8. What vehicles qualify for Green Pass?

  1. What happens if I go through an "E-ZPass Only" lane without a tag or fail to pay the toll in a staffed lane at a Port Authority crossing? (George Washington, Goethals, Bayonne bridges and Outerbridge Crossing, Holland and Lincoln tunnels)
    For customers that use an “E-ZPass Only” lane without a tag or valid account, or fail to pay the toll in a staffed toll lane, a Notice of Toll Violation will be mailed to the registered owner of the vehicle. For first-time instances of failure to pay the toll, vehicle owners are asked to pay only the toll due and the administrative fee is waived, provided payment is made within 15 days of receiving the Notice of Toll Violation. Subsequent violations are subject to an administrative fee of up to $50 plus the toll for each occurrence. Please note the signs above the toll lanes carefully.

    “E-ZPass Only” lanes are marked with the purple “E-ZPass” logo on top and the word “ONLY” flashing below.

    Effective November 15, 2009, the toll violation fee for Port Authority crossings is $50.

    We encourage E-ZPass customers to keep their E-ZPass account in good standing by maintaining an adequate balance, updating expired credit card information, and registering the license plates for all vehicles using the account.

    For those without E-ZPass, why not open an E-ZPass account today? It is quick and easy to get your E-ZPass account set up. Just visit www.E-ZPassNY.com to apply.

    Just remember these tips and you can forget about the fee.

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  2. What do I do if I have an E-ZPass but go through a cash lane?
    Keep driving! All Port Authority toll lanes are equipped with E-ZPass readers. Your account will be billed just as if you had gone through an E-ZPass-only lane.

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  3. What do I do if my E-ZPass tag didn’t work and I got a notice in the mail?
    Call the agency that maintains your account (and have your E-ZPass handy). The agency will check your account, credit your account if necessary, and send you a new E-ZPass. See the table below to see which agency maintains your account:

    If your tag starts with... Your account is owned by: Phone Number Website
    005 The Port Authority of New York & New Jersey 800 333-8655 www.E-ZPassNY.com
    004 New York State Thruway 800 333-8655 www.E-ZPassNY.com
    008 MTA Bridges & Tunnels 800 333-8655 www.E-ZPassNY.com
    022 New Jersey E-ZPass 888 288-6865 www.EZPassNJ.com
    006 Pennsylvania Turnpike Commission 877 736-6727 www.Paturnpike.com
    009 Delaware River Port Authority 888 288-6865 www.drpa.org
    016 Maryland Transportation Authority 888 321-6824 www.mdtransportationauthority.com
    021 Massachusetts Turnpike 888 525-3278 www.masspike.com
    a different # Different Agency Call # on face of tag

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  4. How will I keep track of my account?
    You will receive a periodic statement that will detail all tolls by tag, location and amount, as well as any payments you have made. You can also call 800 333-TOLL (8655), or check on the Web at any time for your account status. If your E-ZPass account balance drops below the minimum required, a reminder message "Low Balance" will flash as you pass through the toll lane. This means that your account is almost out of money and you must make a payment immediately, before it runs out.

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  5. What if my E-ZPass tag is lost or stolen?
    If your tag is lost or stolen report it immediately to the Customer Service Center at 800 333-TOLL (8655) or through www.E-ZPassNY.com by accessing your account under account information. The tag will be deactivated. You will not be responsible for any charges incurred after you report a lost or stolen tag. You will be liable for toll charges incurred prior to notification. You will be responsible for paying the full cost of the tag -- $23 for an interior tag or $29.40 for an exterior tag. Upon request, a new tag will be issued to you.

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  6. Do I receive discounts for traveling off-peak hours?
    Yes!

    At all Port Authority crossings, you get a discount if you travel between 9 a.m. and 4 p.m. and after 7 p.m. on weekdays; and before noon and after 8 p.m. on Saturdays and Sundays.

    Commercial vehicles can save even more, 58 percent, by traveling midnight to 6 a.m. weekdays.

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  7. What happens if I speed at a Port Authority crossing?
    Your E-ZPass account may be suspended or revoked if you are issued a speeding violation at a toll plaza. If your tag is suspended due to speeding, you cannot use it at any toll plazas. If you use your tag when your account is suspended, you may incur an administrative fee of up to $50 per occurrence, be charged the full undiscounted toll, and/or be asked to surrender the tag.

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  8. What vehicles qualify for Green Pass?
    Vehicles that qualify for Green Pass are certified to the California Super Ultra Low Emission Vehicle (SULEV) standard and achieve a United State Environmental Protection Agency (USEPA) highway fuel economy rating of 45 miles per gallon or more, or are pre-model year 2005 hybrid vehicles which are certified to the California Ultra Low Emission Vehicle (ULEV) standard and achieve a USEPA highway fuel economy rating of 45 miles per gallon or more.
    • Toyota Prius Hybrid, model year 2004 - 2010
    • Honda Civic Hybrid, model year 2006 - 2010
    • Honda FCX Clarity, model year 2008 - 2010
    • Tesla Roadster, model year 2008 - 2010
    • Mini Cooper Mini E, model year 2008
    • Honda Insight Hybrid (automatic transmission only), model year 2005 - 2006
    • Honda Insight Hybrid, model year 2000 - 2004
    • Toyota RAV4 EV, model year 2000 - 2003
    • Chevrolet S10 Electric, model year 1997 - 1998
    *Please note: 2007-2009 Honda Insights do not meet the eligibility criteria because they are not compliant with the SULEV emission requirements and no other alternate fuel or hybrid vehicles are eligible for the program at this time.
    (Green Pass-eligible vehicle list updated 4/23/2010.)

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Bus Terminals

George Washington Bridge Bus Station

The Port Authority owns and operates the Bus Station building. It does not operate any bus companies. If you have a question concerning your bus travel, such as "Do children ride for free?" or "How much luggage may I take on the bus?", please contact your bus company directly.

For a list of bus carriers serving the George Washington Bridge Bus Station, and their contact information, click here.

  1. What are the George Washington Bridge Bus Station's hours?
  2. May I bring my bicycle through the bus station?
  3. May I bring my pet through the station?
  4. Are there plans to renovate the bus station?
  5. Is there an ATM at the bus station? Where?
  6. Are there storage facilities at the bus station?

  1. What are the George Washington Bridge Bus Station's hours?
    The bus station is open from 5 am to 1 am, seven days a week.

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  2. May I bring my bicycle through the bus station?
    No bike riding in the Bus Station, but you can carry the bike through the Station.
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  3. May I bring my pet through the station?
    Yes, if it is in an appropriate, secure carrying case, or if it is a service animal for a customer with a disability, such as a seeing-eye dog. Please note, however, your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information for bus carriers serving the station.

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  4. Are there plans to renovate the bus station?
    Yes. The Port Authority is working with its partners to redevelop the bus station, to improve it for both commuters and local residents.

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  5. Is there an ATM at the bus station? Where?
    Yes, on the main concourse level.

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  6. Are there storage facilities at the bus station?
    No. Your bus carrier may have limited storage capacity. For contact information for bus carriers serving the station, click here.

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Port Authority Bus Terminal

  1. What are the Port Authority Bus Terminal's hours?
  2. May I bring my bicycle through the Bus Terminal?
  3. May I bring my pet through the Terminal?
  4. Are there plans to renovate the Bus Terminal?
  5. Is there an ATM at the Bus Terminal? Where?
  6. Are there storage facilities at the Bus Terminal?
  7. How do I get from the Bus Terminal to the airport?

  1. What are the Port Authority Bus Terminal's hours?
    The Terminal operates 24 hours a day, seven days a week. Between 1 am and 6 am, however, the South Terminal is closed, and all departures are from the North Wing. This means that your bus may leave from a different gate late at night than it does during the day - please check with your bus carrier for scheduled late-night gate changes.

    For a list of carriers and their contact information, click here.

    Only ticketed passengers are allowed in the Terminal between 1 am and 5 am. Late night passengers must enter the North Wing through the 8th Avenue doors. All other entrances will be closed.

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  2. May I bring my bicycle through the Bus Terminal?
    No.

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  3. May I bring my pet through the Terminal?
    Yes, if it is in an appropriate, secure carrying case, or if it is a service animal for a customer with a disability, such as a seeing-eye dog. Please note, however, your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information for bus carriers serving the Station.

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  4. Are there plans to renovate the Bus Terminal?
    Yes. The Port Authority is working with its partners to develop the airspace above the north terminal, which was originally built with the idea that an office or residential building could be built on top of it. The proceeds from this development would fund the renovation of the Bus Terminal.

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  5. Is there an ATM at the Bus Terminal? Where?
    Yes, there are several, scattered throughout the Terminal. To see the Terminal map, which shows their locations, click here.

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  6. Are there storage facilities at the Bus Terminal?
    No. Your bus carrier may have limited storage capacity. For contact information for bus carriers serving the Terminal, click here.

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  7. How do I get from the Bus Terminal to the airport?

    By Public Transit
    To get to John F. Kennedy International Airport (JFK), you may take the A, C, or E train from the Bus Terminal one stop downtown (south) to Penn Station (34th street) and connect to the Long Island Railroad (LIRR). Take the LIRR to the Jamaica station, and then transfer at Jamaica to JFK AirTrain.

    You may also take an A train going to Far Rockaway to the Howard Beach/JFK stop and transfer there to AirTrain JFK.

    The LIRR route is faster but more expensive and requires an additional transfer. Please check the MTA's website for subway and LIRR advisories (both are run by the MTA) that may impact your trip, especially if you are traveling late at night or on weekends. Click here to go to the MTA's website.

    To get to LaGuardia Airport (LGA), take the A or C train uptown to 125th street and transfer to the M60 Bus to LGA (the A train normally runs express and is much, much faster).

    To get to Newark Liberty International Airport (EWR), take the A, C, or E train one stop downtown (south) to Penn Station (34th street). Connect to NJ Transit, and take any train that stops at the Newark Liberty International Airport Station. Connect there to AirTrain, which will take you to your terminal. To learn more about NJ Transit trains to EWR, click here.

    By Private Bus Carrier
    New York Airport Bus Service runs regularly scheduled buses to LaGuardia Airport and John F. Kennedy International Airport. To visit their website, click here.

    Coach USA runs regularly scheduled buses to Newark Liberty International Airport. To visit their website, click here.

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Journal Square Transportation Center

The Port Authority owns and operates the Transportation Center building facilities. It does not operate any bus companies or routes. If you have a question concerning your bus travel, such as "Do children ride for free?" or "How much luggage may I take on the bus?", please contact your bus company directly.

For a list of bus carriers serving the Journal Square Transportation Center, and their contact information, click here.

  1. What are the Journal Square Transportation Center's hours?
  2. May I bring my bicycle through the transportation center?
  3. May I bring my pet through the center?
  4. Is there an ATM at the center? Where?
  5. Are there storage facilities at the Center?

  1. What are the Journal Square Transportation Center's hours?
    The concourse level is open 5 am to 11 pm, seven days a week. After 11pm, you may access the bus platform via the plaza level. All other areas at the transportation center, including the PATH station, are open 24 hours a day, seven days a week.

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  2. May I bring my bicycle through the transportation center?
    You may not bring your bicycle through the transportation center.

    You may bring your bicycle through the PATH station below the center, however, as long as you exit to the street. Bicycles are permitted throughout the PATH system during off-peak hours. You may not enter a PATH station with a bicycle on weekdays between 6:30 am and 9:30 am and between 3:30 pm and 6:30 pm. No more than two bicycles are permitted on a PATH car, and bicycles are not permitted in the first railcar of a train.

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  3. May I bring my pet through the center?
    Yes, if it is in an appropriate, secure carrying case, or if it is a service animal for a customer with a disability, such as a seeing-eye dog. Please note, however, your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information for bus carriers serving the center.

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  4. Is there an ATM at the center? Where?
    Yes, at any one of the three banks at the center, or in the Duane Reade.

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  5. Are there storage facilities at the center?
    No.

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Freedom Of Information Policy

  1. Is the Port Authority’s subject to New York’s Freedom of Information Law or New Jersey’s Open Public Records Act?
  2. How do I submit a Freedom of Information Request?
  3. What records are available?
  4. Will responsive records be provided in their entirety?
  5. Why must I provide the Port Authority with my identifying information?
  6. If I am seeking an incident, accident (other than Motor Vehicle Accident) or police report that happened at one of the Port Authority’s facilities, must I contact that particular facility?
  7. When will I receive an answer to my Freedom of Information Request?
  8. How much can I be charged for public records?
  9. What is the pre-payment information?
  10. Is it possible to review the records instead of receiving photocopies?
  11. Do I have a right to appeal a denial or exemption of record and if so, how may I do it?
  12. Are there disclosure policy exemptions?

  1. Is the Port Authority’s subject to New York’s Freedom of Information Law or New Jersey’s Open Public Records Act?
    The Port Authority adopted its own Policy (originally adopted in 1977, amended in 1992 and most recently amended 11/20/2008) and is substantially consistent with the Freedom of Information laws of both states.

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  2. How do I submit a Freedom of Information Request?
    All requests must be submitted in writing and addressed to The Port Authority of New York and New Jersey, FOI Administrator, Office of the Secretary, 225 Park Avenue South, 17th Floor, New York, NY 10003. You may send by mail, facsimile (212) 435-7555 or electronically by accessing the online Freedom of Information form contained within the Port Authority’s website www.panynj.gov. If you have any questions prior to or after submitting a request, please call (212) 435-2542 or (212) 435- 6676 during normal business hours.

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  3. What records are available?
    The Policy provides for the access to or copies of all records within of the Port Authority, except that such access may be denied pursuant to one or more Policy exemptions. Requests should contain sufficient information to identify the specific record(s) sought.

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  4. Will responsive records be provided in their entirety?
    Yes, unless some or all of the records identified as being responsive to your request are exempt from disclosure (protected from release) pursuant to one or more of the Policy exemptions.

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  5. Why must I provide the Port Authority with my identifying information?
    Providing identifying information, such as your name, company name (if applicable) address and telephone number and email address is necessary for contact purposes. It should be noted that any information provided may be subject to disclosure under the Policy.

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  6. If I am seeking an incident, accident (other than Motor Vehicle Accident) or police report that happened at one of the Port Authority’s facilities, must I contact that particular facility?
    No, requests for various Port Authority reports, regardless of location, may be addressed to the FOI Administrator for processing. Procedures pertaining to access to Port Authority Motor Vehicle Accident Reports may be found at www.panynj.gov.

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  7. When will I receive an answer to my Freedom of Information Request?
    The Policy stipulates a response within five business days. A requester is advised in writing is additional time is necessary to satisfy their request and given a date for completion

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  8. How much can I be charged for public records?
    • A research fee will be applied if it is estimated to take more than 1 hour to search for a particular record or more than 1 hour of computer programming is necessary
    • There is a 25¢ per page fee for photocopying.
    • There is a $5.00 fee for records provided in electronic format (CD or DVD)
    • There is a $10.00 fee for any police or incident report.
    • If certification is requested, there is a $2 fee
    • A requester will be advised, in writing, of the applicable photocopying or search fee; pre-payment of this fee must be received prior to release of any records.


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  9. What is the pre-payment information?
    Payment must be provided either in cash, company check, certified check or money order, made payable to “The Port Authority of New York and New Jersey” and submitted to the FOI Administrator via USPS or by hand delivery prior to the release of records.

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  10. Is it possible to review the records instead of receiving photocopies?
    Yes. Once the requester is notified that there are documents available for inspection under the Policy, arrangements may be made by calling the FOI Administrator (212) 435-2542 to schedule an appointment. There is no charge for an on-site inspection, which would take place at Port Authority headquarters.

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  11. Do I have a right to appeal a denial or exemption of record and if so, how may I do it?
    Yes. You may file an appeal addressed to General Counsel of The Port Authority of New York and New Jersey, 225 Park Avenue South, 15th Floor, New York, NY 10003 within 30 business days from the date of denial.

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  12. Are there disclosure policy exemptions?
    1. are rendered confidential or privileged, or are exempted from disclosure by federal or state law or regulations or rules or decisions of court;
    2. if disclosed, would constitute an unwarranted invasion of personal privacy of an individual or individuals (including personnel, medical or disciplinary records and any lists of names and addresses to be used for profit or financial gain);
    3. if disclosed, would impair present or future awards or negotiations, including collective bargaining or negotiations of leases, permits, contracts or other agreements;
    4. are trade secrets or are maintained for the regulation or supervision of commercial enterprise which, if disclosed, would cause injury to the competitive position of the enterprise;
    5. are compiled for public safety, law enforcement or official investigatory (internal or external) purposes, when their disclosure may affect public safety, interfere with investigations, audits, law enforcement investigations, or judicial or disciplinary proceedings, or deny or prejudice a right to a fair trial or impartial adjudication, or identify a confidential source or disclose confidential information relating to an audit or a civil, criminal, or internal or external disciplinary investigation;
    6. if disclosed, could endanger the life or safety of any person or jeopardize the safety and/or security of any facility or information technology system;
    7. are inter-agency or intra-agency records other than statistical or factual tabulations of data, provided that instructions to staff that affect the public or final agency policy or determinations may not be exempted; or
    8. are examination questions or answers which are requested prior to final administration of such questions;


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PATH

  1. Where can I purchase a SmartLink Card or get more information?
  2. How can I get a senior fare application form?
  3. Where can I buy QuickCards with my TransitCheks?
  4. How can I buy a round-trip PATH ticket?
  5. Where can I get help with a lost or expired QuickCard or MetroCard?
  6. Where can I get help if I am having a problem my QuickCard or MetroCard?
  7. Where can I use my transit benefit credit/debit card?
  8. Why don’t PATH vending machines sell the QuickCard?
  9. How can I use PATH vending machines?
  10. Can I use my transit benefit credit/debit card at PATH vending machines?
  11. What tickets can I use at PATH turnstiles?
  12. Why have turnstiles been installed across Platform H at Newark Penn Station?

  1. Where can I purchase a SmartLink Card or get more information?
    Click here for detailed information on benefits and where to purchase one.

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  2. How can I get a senior fare application form?
    Senior SmartLink Card applications are available at all PATH Stations. You can also download an application by clicking here. For additional information, see a Passenger Inforamtion Agent at your station or call the PATH Information Center at 1-800-234-PATH(7284), select option #3.

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  3. Where can I buy QuickCards with my TransitCheks?
    Here is a link that will give you all the locations at which you can buy QuickCards and use TransitChecks.

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  4. How can I buy a round-trip PATH ticket?
    You can purchase a $3.50 Pay-Per-Ride MetroCard to use for round-trip value.

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  5. Where can I get help with a lost or expired QuickCard or MetroCard?
    PATH does not refund trips on lost or expired QuickCards or MetroCards or on unregistered SmartLink Cards. QuickCards will expire within 180 days from purchase date. To address problems with your MetroCard, call the MetroCard line at 212-638-7622 within New York City or 1-800-METROCARD elsewhere.

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  6. Where can I get help if I am having a problem my QuickCard or MetroCard?
    See a red-jacketed Passenger Information Agent. They can determine the value of your unexpired QuickCard or MetroCard and issue a replacement on the spot. Please note that PATH will not replace any remaining trips on an expired card. If an agent is not available, use any in-station Passenger Information Telephone or all us at 1-800-234-PATH.

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  7. Where can I use my transit benefit credit/debit card?
    Transit benefit credit/debit cards can be used to purchase products at the PATH SmartLink website or at any PATH ticket vending machine. Transit vouchers can be redeemed at select vendors to purchase SmartLink Cards or QuickCards.

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  8. Why don’t PATH vending machines sell the QuickCard?
    PATH is phasing out the QuickCard in favor of the PATH SmartLink Card. However, you can still obtain QuickCards from select vendors in or near PATH stations.

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  9. How can I use PATH vending machines?
    Vending machines make it easier for you to pay for your trips. You can load the value from trip products onto your SmartLinks Cards, or purchase PATH SingleRide tickets (valid at PATH stations for two hours from the time of purchase) and Pay-Per-Ride MetroCards. Larger vending machines accept cash as well as credit/debit ATM cards. Smaller vending machines accept credit/debit ATM cards only and sell SmartLink Card trip products as well as Pay-Per-Ride MetroCards.

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  10. Can I use my transit benefit credit/debit card at PATH vending machines?
    Yes. Transit benefit credit/debit cards can be used to purchase products at any PATH ticket vending machine or at the PATH SmartLink website. Transit vouchers can be redeemed at select vendors to purchase SmartLink Cards or QuickCards.

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  11. What tickets can I use at PATH turnstiles?
    You can use the PATH SmartLink Card, PATH QuickCard, PATH SingleRide Ticket or Pay-Per-Ride MetroCard. You cannot, however, use MTA SingleRide tickets or any Unlimited Ride MetroCard. Turnstiles do NOT accept cash, the MTA SingleRide Ticket, the MTA Reduced-Fare MetroCard or any Unlimited Ride MetroCard.

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  12. Why have turnstiles been installed across Platform H at Newark Penn Station?
    These turnstiles have been installed in order to ensure an accurate entrance and exit count for the entire PATH system. These turnstiles will accept fares when PATH service operates from Platform H only.

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Port Authority Police Department

  1. How can I report suspicious activity?
  2. Who do I contact if I have a general PAPD inquiry?
  3. How can I commend the actions of a Port Authority police officer?
  4. How do I file a complaint against a Port Authority police officer?
  5. How do I file an accident report from an incident on Port Authority property?
  6. How do I learn more about parking tickets issued on Port Authority property?
  7. If my car is impounded, what is the procedure to retrieve it?
  8. If I lost an item on Port Authority property, who do I contact?

  1. How can I report suspicious activity?
    To report suspicious activity, please call 800 828-7273.

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  2. Who do I contact if I have a general PAPD inquiry?
    For a general PAPD inquiry, please call 201 239-3500.

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  3. How can I commend the actions of a Port Authority police officer?
    Any police commendation letters may be sent to:

    Superintendent of Police/ Director, Public Safety Department
    Port Authority of NY & NJ
    241 Erie Street Room 302
    Jersey City, NJ 07310

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  4. How do I file a complaint against a Port Authority police officer?
    The telephone number for filing civilian complaints is 800 435-2035.

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  5. How do I file an accident report from an incident on Port Authority property?
    To learn more about accident reports, click here.

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  6. How do I learn more about parking tickets issued on Port Authority property?
    To learn more about parking tickets, click here.

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  7. If my car is impounded, what is the procedure to retrieve it?
    To learn more about impound lots, click here.

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  8. If I lost an item on Port Authority property, who do I contact?
    To learn more about retrieving lost items, click here.

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PAPD Recruitment

  1. How will I know when the open application process begins?
  2. What are the age requirements that I must meet to be eligible to participate in the Port Authority Police Officer written examination?
  3. What are the education requirements that I must meet to be a Port Authority Police Officer?
  4. Am I eligible for the examination if I have been convicted of a felony?
  5. Must I reside in New York or New Jersey to be eligible to participate in the written examination process?
  6. Must I be a United States citizen to participate in the written examination process?
  7. Do I need to possess a valid New York State or New Jersey State driver's license to participate in the written examination process?
  8. Can I apply for the written test if I am in the armed forces and currently deployed overseas, unavailable for testing now?
  9. What are the remaining steps to become a Police Officer if I pass the written examination?
  10. Where can I get more information and have questions answered?

  1. How will I know when the open application process begins?
    It will be posted on this Web site. Interested applicants should check regularly.

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  2. What are the age requirements that I must meet to be eligible to participate in the Port Authority Police Officer written examination?
    To participate in the evaluation process, you must be at least 21 years of age by the day the written testing begins, and not have attained your 35th birthday at the time of appointment to the Police Academy Training Program.

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  3. What are the education requirements that I must meet to be a Port Authority Police Officer?
    In order to take the written test, you must have completed an application and submitted it during an open application period. You must also have at least a high school diploma or a GED. Further, if you pass the written test and you are invited to continue the screening process, you must have completed either of the following in order to continue in the evaluation:

    A minimum of 60 college credits from an accredited college or univer

    or

    An honorable discharge from the United States Military after serving a minimum of two full years of continuous active duty.

    Failure to provide proof that you have satisfied either the college education or military service requirement by the date an invitation is made to you to continue in the screening process beyond the written test will result in your disqualification from any further consideration as a Police Officer candidate.

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  4. Am I eligible for the examination if I have been convicted of a felony?
    No. You cannot qualify to take the exam with a felony conviction.

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  5. Must I reside in New York or New Jersey to be eligible to participate in the written examination process?
    No. However, you must be a resident of NY or NJ when you are appointed to the Police Academy Training Program.

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  6. Must I be a United States citizen to participate in the written examination process?
    No. However, you must be a United States citizen at the time of appointment to the Police Academy Training Program.

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  7. Do I need to possess a valid New York State or New Jersey State driver's license to participate in the written examination process?
    No. However, you must possess a valid New York State or New Jersey State driver's license at the time of appointment to the Police Academy Training Program.

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  8. Can I apply for the written test if I am in the armed forces and currently deployed overseas, unavailable for testing now?
    If you are a member of the armed forces deployed overseas, you need to submit your application online during an open application period.

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  9. What are the remaining steps to become a Police Officer if I pass the written examination?
    A large number of applicants pass the written examination. Each becomes a part of an eligible roster of test-qualified applicants. This roster may be used to meet the need for Police Officers as they arise. Each time a police class is needed, the Port Authority will draw a number of applicants for invitation to the remaining parts of the screening and selection process, through which successful candidates are chosen to enter a Police Academy training class.

    Please note that you must meet the college education or military requirement at the time that you are invited to participate in the remaining parts of the screening and selection process, and that you must meet the age, citizenship, residency and driver's license requirements by the time of appointment to the Police Academy Training Program.

    All communications, schedules and invitations will be sent to the address you have provided. If your address changes, it is your responsibility to notify the Port Authority in writing by sending correspondence to: Port Authority Police Project, Human Resources Department, 10th floor, 225 Park Avenue South, New York, NY, 10003. Failure to respond to correspondence from the Port Authority or to attend appointments as scheduled will result in the removal of your name from the applicant pool. Correspondence that is undeliverable because of an applicant's failure to provide a correct and up-to-date address will result in the removal of the applicant's name from the applicant pool.

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  10. Where can I get more information and have questions answered?
    More information about the evaluation and selection process is available on pages within this Web site, and through the Police Recruitment Customer Service Center: 212 435-2832.

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Office of Inspector General (OIG)

  1. What do we mean by Fraud?
  2. What do we mean by Waste?
  3. What do we mean by Abuse?
  4. What do we mean by Serious Mismanagement?
  5. What do we mean by Conflict of Interest?
  6. What do we mean by Criminal Conduct?
  7. How do I contact the OIG?
  8. What should I report?
  9. Why should I report fraud?
  10. Will you protect my identity?
  11. What do I need to know when contacting the OIG?
  12. What can I expect if I make a report to the OIG?
  13. What kinds of things do you NOT investigate?
  14. How long does it take to complete an investigation?

  1. What do we mean by Fraud?
    Theft from the Port Authority by individuals, businesses, or organizations.

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  2. What do we mean by Waste?
    Expenses charged to the Port Authority by individuals, businesses, or organizations that do not further the Agency's mission and goals.

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  3. What do we mean by Abuse?
    Actions by Port Authority officials, employees, or agents that exceed the authority granted to them by Port Authority policies and regulations.

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  4. What do we mean by Serious Mismanagement?
    Significant failure by a Port Authority department or office due to managerial incompetence or inattention.

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  5. What do we mean by Conflict of Interest?
    A situation in which a Port Authority official, employee, or agent is in a position to exploit their official duties, in some way, for their personal or financial benefit.

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  6. What do we mean by Criminal Conduct?
    Criminal activities or actions that result in a crime (for example, stealing or theft, paying or receiving bribes or kickbacks, or submitting false statements or claims).

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  7. How do I contact the OIG?

    Report Online Here

    Click here for other ways to contact the OIG.

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  8. What should I report?
    • Contract and Procurement Fraud/Irregularities in Awarding Contracts or Grants
    • Bribery, Kickbacks, and Gratuities
    • False Statements, Records, or Claims
    • Product Substitution and Suspect/Counterfeit Parts
    • Conflicts of Interest and Ethics Violations
    • Computer Crimes/Inappropriate use of Port Authority Computers
    • Theft and/or Abuse of Port Authority property
    • Employee Misconduct or Benefits/Insurance Fraud
    • Other criminal or inappropriate conduct that relates to the Port Authority
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  9. Why should I report fraud?
    All Port Authority employees are required to report violations of law and Standards of Conduct to the OIG. All citizens should report violations to ensure that Port Authority resources are used for the public and the region's interest.

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  10. Will you protect my identity?
    Yes, the OIG will protect the identity of all complainants to the maximum extent possible.

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  11. What do I need to know when contacting the OIG?
    Two things are very important when reporting fraud, waste, abuse, and serious mismanagement.

    First, please report suspected fraud immediately, while you remember the details and while traces of the fraud may still exist.

    Second, be ready to answer the questions who, what, when, where, why, and how:
    • Who was involved? (Names, addresses, phone numbers, if available)
    • What happened? (Summary of events, additional sources of evidence)
    • When did it happen? (Date, time, frequency)
    • Where did it happen? (Location, city, state)
    • Why was it done? (Estimated loss to the government, gain to violator)
    • How could it happen? (What scheme was used)
    The most successful OIG cases are those that stem from specific facts and supporting documentation. Vague or unsubstantiated allegations may preclude any further action.

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  12. What can I expect if I make a report to the OIG?
    If you have identified yourself, and we open a case to address your allegations, we will notify you. Please be aware that the decision about how we proceed rests exclusively with us. We will contact you again only if we need additional information. We cannot provide you with case status updates or other information while the case review is in progress. The OIG's decision to close a case is final.

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  13. What kinds of things do you NOT investigate?
    We are not a customer service center for the Port Authority. We do not open cases on allegations that can be addressed through existing complaint resolution mechanisms. For example, we do not open cases for lost or damaged luggage or delays at the airports or bus terminals.

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  14. How long does it take to complete an investigation?
    We often receive inquiries from individuals wanting to know how long a particular investigation will last. Generally, it depends, based on factors such as: the nature of the allegations; the number of interviews that need to be conducted; the types and amounts of documents that need to be analyzes; or whether the case proceeds towards criminal prosecution. Thus, in most cases, we cannot provide a specific timeframe.

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Port

  1. I'm moving abroad. Can I ship my car through your Port? How?
  2. I'm a trucker. What do I need to access the Port?
  3. Do you run the cruise terminals?
  4. I'm trying to ship something to New York City. How do I do it?
  5. Can I book a public berth online for my vessel's call at Port Newark/Brooklyn Piers?

  1. I'm moving abroad. Can I ship my car through your Port? How?
    Yes you can. Please contact one of the vehicle processing businesses operating at the Port, and they will be happy to assist you (the Port Authority does not operate any shipping lines). Contact information for those businesses may be found on our vehicle processing page.

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  2. I'm a trucker. What do I need to access the Port?
    To gain access to the Port terminals, you will need two credentials: a SeaLink card and a TWIC. Please visit our Port Security page for more information about how to apply for both.

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  3. Do you run the cruise terminals?
    No. For information on the Brooklyn or Manhattan cruise terminals, please contact New York Cruise. Please contact the Cape Liberty Cruise Port for information on the cruise terminal in Bayonne, NJ.

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  4. I'm trying to ship something to New York City. How do I do it?
    You will need to contact a shipping company or a third-party logistics company (3PL) to arrange your shipment. The Port Authority of New York & New Jersey does not operate any shipping lines, nor does it manage the loading or unloading of cargo.

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  5. Can I book a public berth online for my vessel's call at Port Newark/Brooklyn Piers?
    Yes. Click here to fill out our Public Berth Form.

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Supplier Diversity

  1. How can being certified with The Port Authority of NY and NJ help my firm?
  2. How long does it take to become certified?
  3. I am certified with another agency; how can I get certified with Port Authority?
  4. Is there reciprocity with other agencies?
  5. Does registering my company on the Port Authority's Procurement database mean I'm certified?
  6. My firm is registered with Port Authority Procurement, but when I checked my M/WBE status, it was not listed. Why?My firm is registered with Port Authority Procurement, but when I checked my M/WBE status, it was not listed. Why?
  7. Is there a fee for applying for certification?
  8. If an M/WBE firm is denied or closed, when can the firm reapply for certification?
  9. Can firms not based in New York or New Jersey become certified as M/WBE or SBE with the Port Authority?
  10. I’m DBE certified with NJ Transit, am I DBE certified with the Port Authority?
  11. I’m DBE certified with the NYS DOT, am I certified with the Port Authority?
  12. What is price preference?

  1. How can being certified with The Port Authority of NY and NJ help my firm?
    Being certified with the Port Authority will enable you to benefit from the Set-Aside, Subcontracting Opportunities and Price Preference programs.

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  2. How long does it take to become certified?
    Approximately 90 days after the receipt of a complete application with all required supporting documents.

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  3. I am certified with another agency; how can I get certified with Port Authority?
    If your firm has been certified within one year with a New Jersey State (including NJ Transit) and/or New York State agency through a Uniform Certification application, submit a copy of the application with all supporting documents. The Port Authority will make a determination based on eligibility.

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  4. Is there reciprocity with other agencies?
    There is no reciprocity with other agencies for the M/WBE programs.

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  5. Does registering my company on the Port Authority's Procurement database mean I'm certified?
    No. Registration and certification are two separate processes.

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  6. My firm is registered with Port Authority Procurement, but when I checked my M/WBE status, it was not listed. Why?
    Your firm must be certified by the Office of Business and Job Opportunity as an MBE, WBE or SBE to show such status.

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  7. Is there a fee for applying for certification?
    Not at this time.

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  8. If an M/WBE firm is denied or closed, when can the firm reapply for certification?
    A firm that is "denied" must wait for two years before reapplying. A firm that is "closed' must wait one year before reapplying.

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  9. Can firms not based in New York or New Jersey become certified as M/WBE or SBE with the Port Authority?
    Out-of-state applicant firms must meet the following requirements:
    1. An M/WBE firm must be certified in its state and/or at its principal place of location.
    2. A prime contractor can become certified if it has a history of doing business in either New Jersey or New York.
    3. A subcontractor can become certified if it has an opportunity to perform subcontracting work on a Port Authority contract.
    An SBE firm must have its principal place of business in New York or New Jersey

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  10. I’m DBE certified with NJ Transit, am I DBE certified with the Port Authority?
    Yes, this is the only certification where there is reciprocity among the DBE certifying agencies in each state. Federal regulations required each state to establish a Unified Certification Program (UCP). The purpose of a UCP is to ensure that DBEs and applicants (including airport concessionaires) have “one stop shopping” on certification matters with respect to every recipient in the state. Your DBE certificate has the logos of the agencies with whom you are DBE certified. You can access the New Jersey Unified Certification Program Web site at www.nysucp.net. NJ DBE partners are: The Port Authority of New York and New Jersey, NJ Transit and NJ Department of Transportation

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  11. I’m DBE certified with the NYS DOT, am I certified with the Port Authority?
    Yes, this is the only certification where there is reciprocity among the DBE certifying agencies in each state. Federal regulations required each state to establish a Unified Certification Program (UCP). The purpose of a UCP is to ensure that DBEs and applicants (including airport concessionaires) have “one stop shopping” on certification matters with respect to every recipient in the state. You can access the New York State Unified Certification Program Website at www.nysucp.net. NY DBE partners are: The Port Authority of New York and New Jersey, New York State Department of Transportation, Metropolitan Transit Authority and Niagara Frontier Transportation Authority.

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  12. What is price preference?
    On selected bid contracts for commodity and operations services, a price preference may be offered to Port Authority certified MBE/WBE/SBEs. On those bids, MBE/WBE/SBEs may be awarded the purchase order even though their price exceeds the lowest bid by up to 10 percent for MBE/WBEs, or 5 percent for SBEs.

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Title VI

  1. What is Title VI?
  2. How do I file a complaint?
  3. Is it anonymous?
  4. How long will it take for an acknowledgement of my complaint?
  5. Where can I find more information about Title VI?

  1. What is Title VI?
    Title VI of the Civil Rights Act of 1964 is a national law that states that “No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefit of, or be subjected to discrimination.”

    The Port Authority of NY & NJ is dedicated to protecting the rights and opportunities of all persons associated with the agency. To read more about our compliance with Title VI, please see our information page.

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  2. How do I file a complaint?
    Any person who believes that he/she has been subjected to discrimination based on race, color or national origin may file a claim with The Port Authority of NY & NJ by clicking here.

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  3. Is it anonymous?
    The person filing a complaint has the choice to file an anonymous complaint. However, we will not be able to follow-up with the complainant without the inclusion of a name in the complaint form.

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  4. How long will it take for an acknowledgement of my complaint?
    The Port Authority of NY & NJ will acknowledge the complaint within approximately fifteen (15) days after receipt.

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  5. Where can I find more information about Title VI?
    To find out more about Title VI, please visit the Department of Justice’s website.

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The Port Authority of New York and New Jersey
(212) 435-7000  •  225 Park Avenue South, New York, NY 10003