Americans with Disabilities Act Frequently Asked Questions

  1. What is the ADA?
  2. How do I file a complaint?
  3. May I file anonymously?
  4. How long will it take for an acknowledgement of my complaint?
  5. Where can I find more information about the ADA?
  6. Where else may I file a complaint?
  7. What are the ADA complaint handling procedures?
  8. Where can I find more information?

Americans with Disabilities Act

1. What is the ADA?

The Americans with Disabilities Act (ADA) (1990) is a national law that prohibits discrimination against individuals with disabilities. As a Title II entity under the ADA, the Port Authority is required to ensure qualified individuals with disabilities are not discriminated against on the basis of disability in Port Authority services, programs and activities.  The Port Authority must also comply with Section 504 of the Rehabilitation Act of 1973 which requires that no qualified individual with a disability in the United States shall, solely by reason of his or her disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.

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2. How do I file a complaint?

Any person who believes that he/she has been subjected to discrimination based on disability may file a complaint with The Port Authority of NY & NJ by clicking here.

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3. May I file anonymously?

The person filing a complaint may file a complaint anonymously however, we will not be able to follow-up without the complainant’s contact information.

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4. How long will it take for an acknowledgement of my complaint?

The Port Authority of NY & NJ will acknowledge the complaint within approximately ten (10) business days after receipt.

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5. Where can I find more information about ADA requirements?

To find out more about the ADA, please visit the Department of Justice website or the USDOT website.
Code of Federal Regulations: 49 CFR Part 27

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6. Where else may I file a complaint?

Complaints may also be sent to:
Federal Highway Administration
Office of Civil Rights
1200 New Jersey Ave., SE, 8th Floor/E81-314
Washington, D.C. 20590

Federal Aviation Administration
Office of Civil Rights
ACR-1, Room 1030
800 Independence Ave., SW
Washington, D.C. 20591

Federal Transit Administration
Title VI Program Coordinator
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Ave., S.E.
Washington, D.C. 20590

United States Department of Transportation
Departmental Office of Civil Rights
U.S. Department of Transportation
1200 New Jersey Ave
Washington D.C. 20590

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7. What are the ADA complaint handling procedures?

Handling of a Complaint
The ADA Coordinator in the Office of Business Diversity and Civil Rights (OBDCR) is responsible for coordinating and/or investigating complaints of discrimination under the ADA.  If an ADA complaint is received, OBDCR will:

  • Respond to the complainant acknowledging receipt of his/her complaint within approximately 10 business days.
  • Determine if the complaint should be investigated, in which case the complainant will be contacted and may be requested to provide additional information if necessary to conduct the investigation.
  • Notify the Respondent(s) and any witnesses identified in the complaint.
  • Advise Complainant and Respondent within approximately 90 days after the commencement of the investigation of the findings reached, if any, including the recommendation(s) for action on the matter. The notification will also advise the complainant of his/ her appeal rights with the Department of Transportation, Federal Highway Administration, and/ or Federal Transportation Administration if he/she is dissatisfied with the findings.

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8. Where can I find more information?

For further information regarding accessibility at the Port Authority please find our contact information below:

Office of Business Diversity & Civil Rights
2 Montgomery Street, 2nd Floor
Jersey City, New Jersey 07302
(201) 395-3938

http://www.panynj.gov/titleVI/

 

 

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