Airport Frequently Asked Questions

Newark Liberty International Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through Newark Liberty International Airport?
  3. What is Traveler’s Aid? Where can I go for more information?
  4. How can someone be paged?
  5. Where can I find more information about airline clubs and lounges at Newark Liberty International Airport?
  6. Are there places at Newark Liberty International Airport to store baggage?
  7. How can I register a complaint about aircraft noise?
  8. Where is smoking permitted at the airport?

AirTrain Newark

  1. Can I use AirTrain to go from Newark Liberty International to LaGuardia?
  2. Are any discounts or reduced fees available for AirTrain?
  3. How frequently does AirTrain arrive?
  4. How long does it take to get to the airport?
  5. What do I do if I forgot an item on AirTrain?
  6. Can I use AirTrain to go from Newark Liberty to JFK?
  7. How much does it cost to take AirTrain and where can I purchase a ticket?
  8. Can I park my car or drop people off at Newark Liberty International Airport Station?
  9. How to contact us?

JFK International Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through JFK?
  3. What is Traveler’s Aid? Where can I find more information?
  4. How can someone be paged?
  5. Where can I find more information about airline clubs and lounges at John F. Kennedy International Airport?
  6. Are there places at JFK airport to store baggage?
  7. How can I register a complaint about aircraft noise?
  8. Where is smoking permitted at the airport?

AirTrain JFK

  1. What does it cost to use AirTrain and where can I purchase a ticket?
  2. Are any discounts or reduced fees available for AirTrain?
  3. How frequently does AirTrain arrive?
  4. How long does it take to get to the airport?
  5. What do I do if I forgot an item on AirTrain?
  6. Can I use AirTrain to go from JFK to LaGuardia?
  7. Can I use AirTrain to go from JFK to Newark Liberty?
  8. How to contact us?

LaGuardia Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through LaGuardia Airport?
  3. How can someone be paged?
  4. Where can I find more information about airline clubs and lounges at LaGuardia Airport?
  5. Are there places at LaGuardia Airport to store baggage?
  6. How can I register a complaint about aircraft noise?
  7. Where is smoking permitted at the airport?

Stewart Airport

  1. Where is the airport’s lost and found office? Who do I call?
  2. What services are available to people with disabilities traveling through Stewart?
  3. How can I register a complaint about aircraft noise?

Teterboro Airport

  1. How can I register a complaint about aircraft noise?
  2. What are the directions to TEB?
  3. Does the airport offer tours?
  4. Are there any restaurants at TEB?
  5. How do I charter a flight?
  6. Can the airport recommend an FBO?
  7. Where do I go if I am picking someone up from a flight? Where do I go if I am leaving on a flight?
  8. What key information should I know before I head to Teterboro to meet an aircraft?
  9. What security procedures should I be aware of before I arrive at Teterboro Airport for my flight?
  10. How does an aircraft operator pay their flight fee?
  11. Does any fee discount provided by an FBO affect my landing fee?
  12. What are the fees for aircraft parking?
  13. What are the aircraft fuel prices at Teterboro Airport?
  14. How do I inquire about employment opportunities at the airport?
  15. How do I do business with the airport? Get on a vendor list?

Newark Liberty International Airport

1. Where is the airport’s lost and found office? Who do I call?

Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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2. What services are available to people with disabilities traveling through Newark Liberty International Airport?

For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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3. What is Traveler’s Aid? Where can I go for more information?

Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled, elderly or juveniles traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.

Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.

You can find a Traveler's Aid Volunteer at the Welcome Center in each terminal or reach them at the Traveler's Aid Main Office Number, which is (973) 623-5052.

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4. How can someone be paged?

Please go to your airline's check-in counter to page someone in the terminal.  Alternatively, you may contact the airline by phone or call one of the numbers below:

  • Passengers in terminals A and B: (973) 961-6000

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5. Where can I find more information about airline clubs and lounges at Newark Liberty International Airport?

As airlines operate their own clubs and lounges, passengers should check with the airlines operating out of Newark International airport for the locations and access policies to their lounges.

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6. Are there places at Newark Liberty International Airport to store baggage?

Regarding baggage storage, please contact your air carrier.

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7. How can I register a complaint about aircraft noise?

To register an aircraft noise complaint, please click here to electronically file a noise complaint for call the Airport Noise Complaint Hotline at 1-800-225-1071.

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8. Where is smoking permitted at the airport?

Smoking is permitted in designated areas outside each terminal.

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AirTrain Newark

1. Can I use AirTrain to go from Newark Liberty International to LaGuardia?

No. Passengers will continue to use the Airport Express buses from the airline terminals to get to LaGuardia Airport. For more information, please go to Flight Connections.

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2. Are any discounts or reduced fees available for AirTrain?

NJ TRANSIT, Amtrak or PATH for more information on discounted monthly tickets, 10-trip tickets and other special fares. Additional information is available at Cost & Tickets. All fares are subject to change.

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3. How frequently does AirTrain arrive?

AirTrain runs every three minutes from 5 a.m. to midnight and every fifteen minutes there after until 5 a.m. However, please note that all connecting trains such as NJ TRANSIT and Amtrak do have specific schedules. Be sure to check their schedules in order to make the connection and estimate your travel time.

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4. How long does it take to get to the airport?

Travel time between Newark Liberty International and your location varies. To view sample travel times see Off-Airport Travel.

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5. What do I do if I forgot an item on AirTrain?

Speak to any Customer Service Representative in any AirTrain station and throughout the airport. You can recognize them by their red jackets. You can also call Lost and Found at 973 961-6230.

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6. Can I use AirTrain to go from Newark Liberty to JFK?

Passengers can take AirTrain to the Newark Liberty International Airport Station and connect to NJ TRANSIT or Amtrak to New York Penn Station. At Penn Station, they can transfer to the Long Island Rail Road to Jamaica Station for AirTrain JFK service to the airport. For more detailed information and other ways to connect to JFK, please see Regional Rail Connections Map.

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7. How much does it cost to take AirTrain and where can I purchase a ticket?

When you use AirTrain at the airport as a connection between airline terminals, parking lots, rental car facilities, and hotel courtesy vehicles, there is no fee. There is a fee only when you transfer to or from NJ TRANSIT and Amtrak trains at the Newark Liberty International Airport Station, and that fee is included in the total cost of your ticket to or from the Airport Station. The AirTrain portion of the ticket is $5.50 (children under 5 ride free). For more information, visit Cost & Tickets.

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8. Can I park my car or drop people off at Newark Liberty International Airport Station?

No. This station can only be accessed by train. Take a NJ TRANSIT or Amtrak train to get to the Airport Station.

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9. How to contact us?
  • For general airport information call: 973 961-6000
  • To report Suspicious Activity call: 800 828-PAPD (7273)
  • Port Authority Police: 973 961-6230
  • Lost & Found: 973 961-6230

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JFK International Airport

1. Where is the airport’s lost and found office? Who do I call?

Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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2. What services are available to people with disabilities traveling through JFK?

For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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3. What is Traveler’s Aid? Where can I find more information?

Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled or elderly traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.

Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.

You can find Traveler's Aid Volunteers at the Welcome Center in each terminal at JFK. Their office number is (718) 656-4870.

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4. How can someone be paged?

Please go to your airline's check-in counter to page someone in the terminal or call one of the numbers below:

  • Delta/Terminals 2 and 3 passengers: (718) 704-2473
  • JetBlue/Terminal 5 passengers: (347) 545-3556
  • Terminal 7 passengers: dial x3590 from a house phone
  • Terminal 8 passengers: (718) 487-7300

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5. Where can I find more information about airline clubs and lounges at John F. Kennedy International Airport?

As airlines operate their own clubs and lounges, passengers should check with the airlines operating out of JFK airport for the locations and access policies to their lounges.

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6. Are there places at JFK airport to store baggage?

Regarding baggage storage, please contact your air carrier. There is one baggage storage location on-airport in
Terminal 1.  Please call (718) 751-2947 between the hours of 7 a.m. and 11 p.m. for pricing and other specifics on storing baggage there.

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7. How can I register a complaint about aircraft noise?

To register an aircraft noise complaint, please click here to electronically file a noise complaint for call the Airport Noise Complaint Hotline at 1-800-225-1071.

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8. Where is smoking permitted at the airport?

Smoking is permitted in designated areas outside each terminal.

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AirTrain JFK

1. What does it cost to use AirTrain and where can I purchase a ticket?

Connecting to or from JFK with AirTrain costs $5 each way (children under 5 ride free). Payment is made at Howard Beach or Jamaica Station using a Pay-Per-Ride MetroCard. For more information, please see Cost & Tickets.

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2. Are any discounts or reduced fees available for AirTrain?

A 10-trip AirTrain MetroCard is available for $25.00 and 30-day and Monthly Unlimited Ride MetroCards for AirTrain are available for $40. These are the only reduced fee MetroCards for AirTrain. For more information, please see Cost & Tickets.

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3. How frequently does AirTrain arrive?

AirTrain arrives and departs every 10 minutes from most stations during peak airport travel periods. For more detailed information, please see To & From JFK.

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4. How long does it take to get to the airport?

Travel time between JFK and your location varies.

Here are a few sample trips:

  • NY Penn Station via LIRR - 35 minutes
  • Most parts of NYC via subway - 60 minutes
  • New Hyde Park, Long Island via LIRR - 25 minutes
  • Huntington, Long Island via LIRR - 52 minutes
  • Ronkonkoma, Long Island via LIRR - 71 minutes

Sample travel times include a 5-minute transfer between the LIRR or subway and AirTrain.

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5. What do I do if I forgot an item on AirTrain?

Speak to any Red Jacket (Customer Care Representative) in any AirTrain station and throughout the airport. You can recognize them by their red jackets. You can also call Lost and Found at 718 244-4225.

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6. Can I use AirTrain to go from JFK to LaGuardia?

No. Passengers will continue to use the Airport Express buses from the airline terminals to get to LaGuardia Airport. For more information, please go to Airport Connections.

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7. Can I use AirTrain to go from JFK to Newark Liberty?

Passengers can take AirTrain to Jamaica Station and connect to LIRR for New York Penn Station. At Penn Station, they can transfer to NJ TRANSIT or Amtrak trains for the Newark Liberty International Airport Train Station. From there, AirTrain Newark will take them to the airline passenger terminals.

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8. How to contact us?
  • For urgent AirTrain travel information outside normal business hours call: 877 JFK-AIRTrain (535-2478).
  • To report suspicious activity, call: 800 828-PAPD (7273).
  • Port Authority Police: 718 244-4335
  • Lost & Found: 718 244-4225

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LaGuardia Airport

1. Where is the airport’s lost and found office? Who do I call?

Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

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2. What services are available to people with disabilities traveling through LaGuardia Airport?

For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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3. How can someone be paged?

If you know the airline, go directly to the airline's check-in/ticket counter and ask the airline representative to page the passenger.

Otherwise, please go to the Welcome Center on the Arrivals level and inform the Red-jacketed Customer Service Representative that you need assistance in paging someone at the airport.

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4. Where can I find more information about airline clubs and lounges at LaGuardia Airport?

As airlines operate their own clubs and lounges, passengers should check with the airlines operating out of LaGuardia for the locations and access policies to their lounges.

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5. Are there places at LaGuardia Airport to store baggage?

No. There is no baggage storage at LaGuardia Airport.

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6. How can I register a complaint about aircraft noise?

To register an aircraft noise complaint, please click here to electronically file a noise complaint for call the Airport Noise Complaint Hotline at 1-800-225-1071.

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7. Where is smoking permitted at the airport?

Smoking is permitted in designated areas outside each terminal.

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Stewart Airport

1. Where is the airport’s lost and found office? Who do I call?

Who to call regarding lost and found items is determined by which part of the airport the lost item was found in. See the Port Authority Police Department Lost and Found Custodian for more information.

Back to Top

2. What services are available to people with disabilities traveling through Stewart?

For services relevant to travelers with disabilities at Port Authority airports, please refer to our information on accessibility services.

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3. How can I register a complaint about aircraft noise?

To register an aircraft noise complaint, please click here to electronically file a noise complaint for call the Airport Noise Complaint Hotline at 1-800-225-1071.

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Teterboro Airport

1. How can I register a complaint about aircraft noise?

There are two convenient ways for a community resident to register an aircraft noise complaint. These include:

  • Via telephone by calling the noise hotline at 201 288-8828 (24/7 you can chose to either speak to a live operator or leave a detailed message)
  • Via the Internet by clicking here

The airport has mandatory and voluntary programs targeting noise abatement. For all other noise-related questions and information, call the environmental office at 201 393-0399.

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2. What are the directions to TEB?

Directions to the airport can be found by contacting your specific FBO or point of contact at the airport. Keep in mind that Teterboro Airport has five separate FBOS or terminals, which do not have interlinking shuttle service, so it is important to know specifically which FBO you will be using prior to obtaining directions.

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3. Does the airport offer tours?

Groups can contact the Aviation Hall of Fame and Museum of New Jersey at 201 288-6344.

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4. Are there any restaurants at TEB?

Not at this time.

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5. How do I charter a flight?

You can contact one or more of Teterboro Airport’s five FBOs, listed here.

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6. Can the airport recommend an FBO?

The airport can only provide the listing of the available FBOs, and does not offer recommendations.

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7. Where do I go if I am picking someone up from a flight? Where do I go if I am leaving on a flight?

The most effective way for an airport visitor or transportation provider to identify the exact location of an arriving or departing aircraft is to obtain the information from the entity that arranged for the flight. If the entity arranging the flight or the transportation cannot confirm the FBO location, you can attempt to confirm the information by contacting each FBO individually to ascertain whether they have advance knowledge of the particular flight.

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8. What key information should I know before I head to Teterboro to meet an aircraft?

It is very important to know the name of the FBO planning to support the flight. A likely source of this information is the entity that arranged for the flight. Additional useful information includes the customer name and anticipated time of arrival or departure.

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9. What security procedures should I be aware of before I arrive at Teterboro Airport for my flight?

For information on security protocol, please contact the FBO you plan to visit.

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10. How does an aircraft operator pay their flight fee?

Aircraft operators landing at Teterboro are billed directly from the Port Authority of New York & New Jersey via postal mail. At this time, payments can only be made via check or money order. FBOs are not involved in the billing or collection process nor can they offer any discounts on flight fees.

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11. Does any fee discount provided by an FBO affect my landing fee?

FBOs are not involved in the flight fee billing or collection process, and therefore cannot offer any discounts on landing fees.

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12. What are the fees for aircraft parking?

Each FBO is an independently owned and operated business; for their respective rates please contact your FBO of choice.

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13. What are the aircraft fuel prices at Teterboro Airport?

Each FBO is an independently owned and operated business, for their respective rates, please contact your FBO of choice.

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14. How do I inquire about employment opportunities at the airport?

Each business at the airport is independently owned and operated. You can contact any of the FBOs, as well as AvPORTS, the current airport management company, at 201 288-1775 ext. 210, as well as the Port Authority of New York and New Jersey Web site.

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15. How do I do business with the airport? Get on a vendor list?

Each business at the airport is independently owned and operated. You can contact any of the FBOs or AvPORTS, the current airport management company, at 201 288-1775 ext. 210; or the Port Authority of New York and New Jersey Web site.

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