PATH Frequently Asked Questions

General FAQs

  1. Where can I purchase SmartLink or get more information?
  2. How can I get a Senior SmartLink Card application form?
  3. How can I buy a round-trip PATH ticket?
  4. Where can I get help with my MetroCard?
  5. Where can I get help if I am having a problem with my PATH SingleRide Ticket, PATH 2-Trip MetroCard, or SmartLink Card?
  6. Where can I use my transit benefits debit card?
  7. Which types of tickets can I use at PATH turnstiles?
  8. What fare payment options are available for groups travelling on PATH?

Destinations

  1. How do I use PATH to get to Newark Liberty International Airport?

Operations

  1. At Newark Station during the morning peak period, why do the doors on both sides of the train not open simultaneously upon arrival of the train at the station?
  2. At Grove Street Station, why must customers continuously press the up or down button on the Vertical Platform Lift (VPL) until it has reached the desired platform or mezzanine level?
  3. Why does Grove Street Station use a combination of an elevator and a Vertical Platform Lift (VPL), rather than a single elevator from street level to the platform level?

General FAQs

1. Where can I purchase SmartLink or get more information?

Click here for detailed information on SmartLink Cards, including where to purchase one.

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2. How can I get a Senior SmartLink Card application form?

You can download an application by clicking here. For additional information, see a Passenger Information Agent at your station or call the PATH Information Center at 1-800-234-PATH/7284, select option 1 for SmartLink, then option 2 for Senior Program Information.

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3. How can I buy a round-trip PATH ticket?

You can purchase a PATH 2-Trip MetroCard from dispensers at select stations. Refer to the Fare Option chart for more information.

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4. Where can I get help with my MetroCard?

To address problems with your MetroCard, call MetroCard Customer Service at 212-638-7622.or see a red-jacketed Passenger Information Agent. PATH does not refund trips on lost or expired MetroCards.

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5. Where can I get help if I am having a problem with my PATH SingleRide Ticket, PATH 2-Trip MetroCard, or SmartLink Card?

For assistance with any of the above tickets/cards, see a red-jacketed Passenger Information Agent. If an agent is not available, use any in-station Passenger Information Telephone or call 1-800-234-PATH/7284.

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6. Where can I use my transit benefits debit card?

Transit benefits debit cards can be used to purchase products via the PATH SmartLink website or at any PATH ticket vending machine.

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7. Which types of tickets can I use at PATH turnstiles?

You can use the PATH SmartLink Card, PATH SingleRide Ticket, PATH 2-Trip MetroCard, or Pay-Per-Ride MetroCard.

You cannot, however, use the MTA SingleRide ticket, Discounted MetroCard, Unlimited Ride MetroCard, or EasyPay Express MetroCards.

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8. What fare payment options are available for groups travelling on PATH?

The following fare payment options are available for groups traveling on PATH:

  • SmartLink Cards and PATH 2-Trip Tickets, which can be used in all stations at all times.
  • Pay-Per-Ride MetroCards (Cash, Credit/Debit Cards) can only be used up to four times at the same station in any 18-minute period.

PATH 2-Trip tickets can be sold in quantities of 100 and are only available in advance purchase with certified check or money order.

Groups interested in bulk purchases can contact the PATH Information Center by calling 1-800-234-PATH/7284 or sending an email to SmartLinkService@panynj.gov.

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Destinations

1. How do I use PATH to get to Newark Liberty International Airport?

PATH does not go to Newark Liberty International Airport. Passengers wishing to travel from areas served by PATH should take PATH to Newark Penn Station and connect with New Jersey Transit to get to Newark Airport. For information on travel between Newark Penn Station and Newark Liberty International Airport visit New Jersey Transit or AirTrain Newark.

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Operations

1. At Newark Station during the morning peak period, why do the doors on both sides of the train not open simultaneously upon arrival of the train at the station?

Train door controls do not allow conductors to open doors on both sides of train simultaneously. The conductor first opens the doors on one side of the train, then must walk to an adjacent car to open the doors on the other side.

At the suggestion of the PATH Patron Advisory Committee, conductors alternate the side of doors to be opened first based on the train’s departure time (e.g., 8:00am (B), 8:04am (C), 8:08am (B), and so forth). Generally speaking, this system works well when trains are on time and crews are not out of place for any reason. This system can be skewed, however, when train service is delayed, as the conductor may not know for certain (due to the delay) the train interval on which they are designated to depart. To mitigate this issue and automate the process, alternate door opening arrows signage was installed at Newark Station next to the overhead starting lights on both sides of the platform. This signage indicates the correct side of train doors to be opened first, regardless of whether a particular train or crew is out of its normal sequence.

Some customers use this signage to anticipate which side will open first and position themselves accordingly at the station platform.

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2. At Grove Street Station, why must customers continuously press the up or down button on the Vertical Platform Lift (VPL) until it has reached the desired platform or mezzanine level?

Unlike a standard elevator, the VPL is a partially open platform and is not fully enclosed. To meet Federally mandated Americans with Disabilities Act (ADA) compliance regulations, the VPL is designed to require continuous pressure on the buttons to operate. This ensures the operator has total control of the equipment at all times and allows for the lift to completely stop in case of an emergency.

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3. Why does Grove Street Station use a combination of an elevator and a Vertical Platform Lift (VPL), rather than a single elevator from street level to the platform level?

Given height restrictions, Grove Street Station is not able to accommodate a standard elevator directly connecting the street to the platform level. To do so would have required cutting through and installing infrastructure in the middle of the street located above the platform. In order to avoid disruption to Christopher Columbus Drive, PATH instead opted to install an elevator connecting the street level to the mezzanine and a VPL connecting the mezzanine to the platform.

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