PATH Frequently Asked Questions

  1. Where can I purchase SmartLink or get more information?
  2. How can I get a Senior SmartLink Card application form?
  3. Where can I buy SmartLink Gray Cards with my transit benefits?
  4. How can I buy a round-trip PATH ticket?
  5. Where can I get help with a lost or expired SmartLink Gray Card or MetroCard?
  6. Where can I get help if I am having a problem with my SmartLink Gray Card or MetroCard?
  7. Where can I use my transit benefits debit card?
  8. What tickets can I use at PATH turnstiles?
  9. What fare payment options are available for groups travelling on PATH?
  10. How do I use PATH to get to Newark Liberty International Airport?
  11. When will all the escalators at Exchange Place and Newport stations return to service?

PATH

1. Where can I purchase SmartLink or get more information?

Click here for detailed information on SmartLink, including where to purchase one.

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2. How can I get a Senior SmartLink Card application form?

Senior SmartLink Card applications are available at all PATH stations. You can also download an application by clicking here. For additional information, see a Passenger Inforamtion Agent at your station or call the PATH Information Center at 1-800-234-PATH/7284, select option #3.

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3. Where can I buy SmartLink Gray Cards with my transit benefits?

Here is a link that will give you all the locations at which you can buy SmartLink Gray Cards.

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4. How can I buy a round-trip PATH ticket?

You can purchase a Pay-Per-Ride MetroCard to use for one round-trip or purchase a PATH 2-Trip MetroCard from dispensers at select stations.

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5. Where can I get help with a lost or expired SmartLink Gray Card or MetroCard?

PATH does not refund trips on lost or expired SmartLink Gray Cards, MetroCards, or on unregistered SmartLink Cards. SmartLink Gray expires on the date printed on the back of the card. To address problems with your MetroCard, call MetroCard Customer Service at 212-638-7622.

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6. Where can I get help if I am having a problem with my SmartLink Gray Card or MetroCard?

See a red-jacketed Passenger Information Agent. They can determine the value of your unexpired SmartLink Gray Card and issue a replacement on-the-spot. Agents will also be able to begin the refund process for non-working MetroCards. Please note that PATH cannot replace any remaining trips on an expired card. If an agent is not available, use any in-station Passenger Information Telephone or all us at 1-800-234-PATH/7284.

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7. Where can I use my transit benefits debit card?

Transit benefits debit cards can be used to purchase products at the PATH SmartLink website or at any PATH ticket vending machine. Transit benefits vouchers can be redeemed at select vendors to purchase SmartLink Gray Cards.

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8. What tickets can I use at PATH turnstiles?

You can use the PATH SmartLink Card, PATH SmartLink Gray Card, PATH SingleRide Ticket, PATH 2-Trip Ticket, or Pay-Per-Ride MetroCard. You cannot, however, use MTA SingleRide tickets or any Unlimited Ride MetroCard or EasyPay Express MetroCards.

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9. What fare payment options are available for groups travelling on PATH?

Pay-Per-Ride MetroCards can be used four times at the same station in any 18-minute time period. We recommend that groups using PATH purchase SmartLink Gray Cards. These cards, available in 10-, 20-, and 40-trip denominations have no limits on when and where in the PATH system they can be used. For example, a 10-trip card can be used by 10 people, one after another, to enter through PATH turnstiles.

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10. How do I use PATH to get to Newark Liberty International Airport?

PATH does not go to Newark Liberty International Airport. Passengers wishing to travel from areas served by PATH should take PATH to Newark Penn Station and connect with New Jersey Transit to get to Newark Airport. For information on travel between Newark Penn Station and Newark Liberty International Airport visit New Jersey Transit or AirTrain Newark.

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11. When will all the escalators at Exchange Place and Newport stations return to service?

PATH is currently in the process of repairing escalators that were badly damaged by saltwater flooding during Superstorm Sandy. As of the fourth quarter of 2013, three escalators have been fully rebuilt, and two more will be completed by January 2014. It is anticipated that restoration of the remaining units will be completed by mid-2014. There are a number of factors contributing to this timetable, including material sourcing issues that require specially-manufactured replacement parts. Some of this work is being done by vendors overseas who have to re-engineer and build these parts to the exact specifications of the original manufacturer. As we await delivery of these critical pieces, escalator repair work continues in the stations' mechanical rooms, where technicians are painstakingly repairing components not visible to passengers.

At least one escalator at both Exchange Place Station and Newport Station will remain out of service until all the escalators at the station have been restored.

The Port Authority is studying the vast damages wrought by Superstorm Sandy with an eye toward modifications at every facility to help reduce the impact of future storms.

We are assessing existing PATH infrastructure to see what can be modified now to have greater resiliency, and all capital projects going forward for PATH will incorporate storm surge and other mitigation including consideration of floodgates, balloons in tunnels and higher location for electrical, switching and communications equipment.

We apologize for any inconvenience.

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