Report Fraud

Suspect Fraud? Report It!

OIG complaints are intended only for serious allegations of fraud, waste, abuse, or other criminal or serious administrative misconduct. To ensure that the OIG is the most appropriate place to file your complaint, please review the "How to Report Fraud" section below.

For general inquiries, questions, or comments regarding Port Authority facilities, operations, or customer service please see the links to the right.

How to Report Fraud
Report Fraud Online
FAQs

The OIG receives and handles allegations of fraud, waste, abuse, mismanagement or misconduct affecting Port Authority programs and operations. You may report allegations through the contact information listed on this page. Allegations may be reported by Port Authority employees, contractors, or the general public.

The following are some examples of issues that should be reported to the OIG:

Issues That Should Be Reported

Contract and Procurement Fraud/Irregularities in Awarding Contracts or Grants
Bribery, Kickbacks, and Gratuities
False Statements, Records, or Claims
Product Substitution and Suspect/Counterfeit Parts
Conflicts of Interest and Ethics Violations
Computer Crimes/Inappropriate use of Port Authority Computers
Theft and/or Abuse of Port Authority property
Employee Misconduct or Benefits/Insurance Fraud
Other criminal or inappropriate conduct that relates to the Port Authority

Issues That Should NOT Be Reported

Customer Service Complaints
Lost or Damaged Luggage
Airport or Bus Terminal Delays

Guidelines for Reporting Fraud

The more information you can provide us with, the better chance we have of determining whether any wrongdoing has been committed; without sufficient information, we may not be able to act on your allegation. If possible, please include:

Who was involved? (Names, addresses, phone numbers, if available)
What happened? (Summary of events, additional sources of evidence)
When did it happen? (Date, time, frequency)
Where did it happen? (Location, city, state)
Why was it done? (Estimated loss to the government or gain to violator)
How could it happen? (What scheme was used)
Who else has knowledge of the potential wrongdoing?

Confidentiality and Anonymity

Individuals may always contact OIG anonymously.

We encourage complainants to identify themselves, however, in case additional questions arise as the OIG investigates their report.

If you do choose to identify yourself, the OIG will take every precaution to protect your identity. Except in very rare instances (for example, if a case goes to trial and a complainant testifies) your identity will never be known outside of the OIG.

Report Fraud to the OIG

You may report fraud, confidentially, in any of the following ways:

Online
Online Complaint Form
In Person
Office of Inspector General
5 Marine View Plaza - Suite 502
Hoboken, New Jersey 07030
In Writing
The Port Authority of NY & NJ
Office of the Inspector General
P.O. Box 2018
Hoboken, New Jersey 07030
By Calling
OIG: (973) 565-4340
FAX: (973) 565-4307
By Email
InspectorGeneral@panynj.gov

Please include a description of the suspected fraud and where that fraud occurred. All other fields are optional.

First Name:

Last Name:

Company:

Address 1:

Address 2:

City:

State:

Zip:

Country:

Phone:

Email:

* Description of fraud, waste, abuse, mismanagement or misconduct:

1000 characters remains.

Frequently Asked Questions (FAQ)

What do we mean by Fraud?
What do we mean by Waste?
What do we mean by Abuse?
What do we mean by Serious Mismanagement?
What do we mean by Conflict of Interest?
What do we mean by Criminal Conduct?
How do I contact the OIG?
What should I report?
Why should I report fraud?
Will you protect my identity?
What do I need to know when contacting the OIG?
What can I expect if I make a report to the OIG?
What kinds of things do you NOT investigate?
How long does it take to complete an investigation?

What do we mean by Fraud?
Theft from the Port Authority by individuals, businesses, or organizations.

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What do we mean by Waste?
Expenses charged to the Port Authority by individuals, businesses, or organizations that do not further the Agency's mission and goals.

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What do we mean by Abuse?
Actions by Port Authority officials, employees, or agents that exceed the authority granted to them by Port Authority policies and regulations.

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What do we mean by Serious Mismanagement?
Significant failure by a Port Authority department or office due to managerial incompetence or inattention.

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What do we mean by Conflict of Interest?
A situation in which a Port Authority official, employee, or agent is in a position to exploit their official duties, in some way, for their personal or financial benefit.

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What do we mean by Criminal Conduct?
Criminal activities or actions that result in a crime (for example, stealing or theft, paying or receiving bribes or kickbacks, or submitting false statements or claims).

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How do I contact the OIG?
Report Online Here.
Click here for other ways to contact the OIG.

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What should I report?
- Contract and Procurement Fraud/Irregularities in Awarding Contracts or Grants
- Bribery, Kickbacks, and Gratuities
- False Statements, Records, or Claims
- Product Substitution and Suspect/Counterfeit Parts
- Conflicts of Interest and Ethics Violations
- Computer Crimes/Inappropriate use of Port Authority Computers
- Theft and/or Abuse of Port Authority property
- Employee Misconduct or Benefits/Insurance Fraud
- Other criminal or inappropriate conduct that relates to the Port Authority
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Why should I report fraud?
All Port Authority employees are required to report violations of law and Standards of Conduct to the OIG. All citizens should report violations to ensure that Port Authority resources are used for the public and the region's interest.

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Will you protect my identity?
Yes, the OIG will protect the identity of all complainants to the maximum extent possible.

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What do I need to know when contacting the OIG?
Two things are very important when reporting fraud, waste, abuse, and serious mismanagement.

First, please report suspected fraud immediately, while you remember the details and while traces of the fraud may still exist.

Second, be ready to answer the questions who, what, when, where, why, and how:
- Who was involved? (Names, addresses, phone numbers, if available)
- What happened? (Summary of events, additional sources of evidence)
- When did it happen? (Date, time, frequency)
- Where did it happen? (Location, city, state)
- Why was it done? (Estimated loss to the government, gain to violator)
- How could it happen? (What scheme was used)
The most successful OIG cases are those that stem from specific facts and supporting documentation. Vague or unsubstantiated allegations may preclude any further action.
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What can I expect if I make a report to the OIG?
If you have identified yourself, and we open a case to address your allegations, we will notify you. Please be aware that the decision about how we proceed rests exclusively with us. We will contact you again only if we need additional information. We cannot provide you with case status updates or other information while the case review is in progress. The OIG's decision to close a case is final.

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What kinds of things do you NOT investigate?
We are not a customer service center for the Port Authority. We do not open cases on allegations that can be addressed through existing complaint resolution mechanisms. For example, we do not open cases for lost or damaged luggage or delays at the airports or bus terminals.

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How long does it take to complete an investigation?
We often receive inquiries from individuals wanting to know how long a particular investigation will last. Generally, it depends, based on factors such as: the nature of the allegations; the number of interviews that need to be conducted; the types and amounts of documents that need to be analyzes; or whether the case proceeds towards criminal prosecution. Thus, in most cases, we cannot provide a specific timeframe.

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