THE PORT AUTHORITY OF NY & NJ
Press Release Article
PATH EMPLOYEES HONORED FOR ACTS OF HEROISM, BRAVERY AND EXCEPTIONAL CUSTOMER SERVICE IN 2002
Date: Jan 16, 2003
Press Release Number: 4-2003
73 Employees and Contractors Recognized for Outstanding Jobs
An off-duty PATH maintenance foreman who rescued a man who fell under a train, and a communication agent who saw a man steal a wallet from another passenger and helped police catch the suspect, are among 73 PATH employees and contractors honored for heroism and exceptional customer service in 2002, PATH Director/General Manager Michael P. DePallo announced today.
The awards are given annually to PATH employees who perform actions that demonstrate heroism or exceptional customer service; receive customer commendations; or demonstrate outstanding personal commitment to the rapid-transit system.
Port Authority Executive Director Joseph J. Seymour said, \"Our goal is to provide outstanding customer service to the hundreds of thousands of New York and New Jersey residents who use our airports, tunnels, bridges, bus stations and PATH system each day. I’m extremely gratified to learn that 73 of our PATH employees and contractors displayed exceptional initiative to earn praise from their peers and from the patrons they serve each day.\"
PATH Director/General Manager DePallo said, \"Each day, hundreds of PATH employees and contractors work tirelessly to make sure our 170,000 daily passengers get to and from their destinations safely and on time. I’d like to personally congratulate those employees who went above and beyond their routine duties to assist our customers.\"
Among the employees who were honored for performing acts of heroism and exceptional customer service in 2002:
• On March 16, Nicholas Campopiano of Middletown, N.J., was traveling on a PATH train with his wife when a passenger fell onto the tracks and under the train at the 9th Street Station. Mr. Campopiano, a maintenance unit foreman who was off duty at the time, immediately called the PATH communications desk to have power shut off in the station. He then climbed between the fifth and sixth cars of the train to assist the customer until medical personnel arrived.
• On October 8, Communications Agent Elnora Simpson of Carteret, N.J., was monitoring closed circuit television monitors in the PATH control center when she saw a man steal a wallet from another passenger. Ms. Simpson notified Port Authority Police and provided a description of the man. He was subsequently arrested and charged with the crime.
• On October 7, Communications Agent Kimberly Diaz of Jersey City, N.J., was in the PATH control center when she received a call on PATH’s 800 number from a customer who lost his pager on the tracks at the Grove Street Station. Ms. Diaz notified the appropriate personnel, who recovered the pager and returned it to the customer that night.
• On February 16, PATH Conductor David McQuillan of Glenwood, N.J.,was performing his duties on his regularly scheduled train when his engineer, Timothy Walsh, told him that an individual was on the tracks at the Christopher Street Station. Conductor McQuillan immediately contacted the PATH Control Center and had the trainmaster shut down power and summon emergency personnel. He then went down on the tracks, found the man, determined that he was unharmed, and stayed with him to ensure his safety until emergency personnel arrived.
The Port Authority of New York and New Jersey operates some of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; the George Washington Bridge; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH rapid transit system; the Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency is financially self-supporting and receives no tax revenues from either state.