THE PORT AUTHORITY OF NY & NJ
Press Release Article
PORT AUTHORITY AIRPORTS TAKE SEVEN FIRST-PLACE AWARDS IN NATIONAL RETAIL COMPETITION
Date: Feb 24, 2003
Press Release Number: 21-2003
Terminal C at Newark Liberty Airport Receives Top Honors for Concessions; Terminals A and B Win for Best Concessions Management Team; Kennedy International Wins for Best Innovation; Figs at LaGuardia Wins Again
Shops, restaurants and terminals at John F. Kennedy International, Newark Liberty International and LaGuardia airports once again captured top honors in the prestigious Airport Revenue News Best Concessions annual competition. The three commercial airports operated by the Port Authority led all U.S. airport systems in total awards in the 2003 competition. In the past four years, the airports have captured 20 first prizes in the annual competition judged by aviation experts.
Port Authority Chairman Jack G. Sinagra said, \"Our airport shops and restaurants, representing some of the world’s leading retail and restaurant establishments found in the finest shopping districts, have yet again been recognized by Airport Revenue News, underscoring the importance of providing top-shelf concessions and excellent customer service. Revenue from concessions at the three airports generated about $350 million in 2002, demonstrating again how our facilities are major economic engines in the region.\"
Port Authority Executive Director Joseph J. Seymour said, \"Our $15 billion airport investment program has enhanced terminals and improved access, and has demonstrated by these awards that we have delivered services that always put our customers first. We are honored to receive recognition for our first-class shops, restaurants and amenities. We share this award with all our airport partners who have worked so hard to make this possible.\"
Port Authority Director of Aviation William R. DeCota said, \"These awards are a testament to the bold concessions program spearheaded by the Port Authority in coordination with our retail developers and airline partners. The hallmarks of that program are quality, service, price, value and variety of innovative concessions. As more and more passengers return to airports across the country, it’s more important than ever to provide high levels of attentive customer service.\"
Newark Liberty International Airport captured a first-place award for Terminals A and B in the category of Best Concessions Management Team. Competition judges lauded the Port Authority, calling the agency \"responsive, pro-active, and accessible.\"
Terminal C at Newark Airport, run by Continental Airlines with concessions managed by Westfield Concession Management, Inc., won first-place awards in three categories – Best Concessions Program Design for a single terminal; Best Redeveloped Concessions Program for a single terminal; and Best Overall Concessions Program for a single terminal.
Terminal 7 at Kennedy International Airport, run by British Airways, won first prize for Most Innovative Services for the second year in a row.
Also, for the third consecutive year, Figs at LaGuardia, located in the airport’s Central Terminal Building, won first place for Best Airport Food and Beverage Operator. This year, the restaurant also took top honors for Best Airport Restaurant Design.
Other winners at Port Authority airports included:
• Kennedy Airport’s Terminal 4, second place, Best Concessions Program Design; Terminal 7, third place, same category.
• Kennedy Airport’s Terminal 7, third place, Best Redeveloped Concessions Program; Terminal 4, fourth place, same category.
• Kennedy Airport’s Terminals 7, 3 and 4, third, fourth and sixth places, Best Concessions Management Team.
• Newark Airport, second place, Best Overall Concessions Program.
• Newark Airport, third place, Best Overall Concessions Management Team.
• Newark Airport’s Terminals A and B, third place, Best Overall Concessions Program.
• Newark Airport’s Terminals A and B, fifth place, Best Redeveloped Concessions Program.
• LaGuardia Airport’s Central Terminal Building, third place, Most Innovative Services.
Competitors were judged by 12 concessionaires who are industry experts. Airport Revenue News is based in West Palm Beach.
The Port Authority of New York and New Jersey operates some of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; the George Washington Bridge; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH rapid-transit system; the Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency is financially self-supporting and receives no tax revenue from either state.