THE PORT AUTHORITY OF NY & NJ

Press Release Article


PORT AUTHORITY BEGINS E-ZPASS TAG SWAP PROGRAM

Date: Mar 07, 2003
Press Release Number: 27-2003

The Port Authority has begun a five-year program to gradually replace the 750,000 E-ZPass tags it has issued to customers since 1997, before the end of each tag’s life expectancy. The first phase of the program, which began this week, will manage the replacement of tags on private customer accounts.

The program was created to manage the replacement of E-ZPass tags prior to the expiration of each tag’s battery. By replacing the tags now, the Port Authority will avoid future problems with tags that do not work properly when a Port Authority E-ZPass customer passes through a toll lane where E-ZPass is accepted.

Private customers who opened a Port Authority E-ZPass account in 1997 will be the first to receive new tags under this program. The replacement of tags for business accounts will begin later this year. The Port Authority expects to exchange approximately 215,000 tags in 2003. Similar tag swap programs are currently under way by the New York State Thruway Authority and MTA Bridges and Tunnels.

Ken Philmus, Director of the Port Authority’s Tunnels, Bridges and Terminals Department, said, \"The Tag Swap Program will continue to ensure that E-ZPass is reliable and convenient for our customers. E-ZPass customers will receive brand new tags, at no cost, so that we will be able to continue to provide them with the same high quality service that they have come to expect each time they use their electronic tag.

In an effort to provide E-ZPass customers with a convenient and smooth transition, all tags on the E-ZPass customer’s account will be replaced at the same time. Customers will first receive a letter advising them that their tags will be swapped. The letter will include all tag numbers registered to the account. Approximately one week after the first mailing, customers will receive a package with new tags and return mailing bags for their old tags. A final reminder postcard will be sent to notify customers that they should have received the new tags, and also remind them to return their old tags. There is no cost to the customer for this program. Customers are only charged for tags that they fail to return.

The Port Authority of New York and New Jersey operates some of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; the George Washington Bridge; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH rapid-transit system; the Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn
Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan. The Port Authority is financially self-supporting and receives no tax revenue from either state.