THE PORT AUTHORITY OF NY & NJ
Press Release Article
NEWARK LIBERTY INTERNATIONAL AIRPORT CONCESSIONS PROGRAM CAPTURES TOP HONORS IN NATIONAL COMPETITION
Date: Mar 23, 2004
Press Release Number: 27-2004
Newark Liberty International Airport has once again captured top honors in the prestigious 2004 Airport Revenue News Best Concessions competition. The airport’s shops, retail establishments and services were recognized with three first-place awards for concessions programs in the magazine’s 9th annual poll.
Port Authority Chairman Anthony R. Coscia said, “Each year, we raise the bar for customer service at our airport’s retail establishments and restaurants. In 2003, the region’s three commercial airports served more than 83 million passengers, who enjoyed the top quality, world-class service, great value and wide variety of innovative concessions – the hallmarks of our bold airport concessions program. We are honored that Airport Revenue News again has recognized the Port Authority and its private partners for their efforts.”
Port Authority Executive Director Joseph J. Seymour said, “We have invested $3.8 billion in our airport redevelopment program to enhance and improve operations and services at Newark Liberty and our other airports, John F. Kennedy International and LaGuardia airports. A key component of that redevelopment has focused on providing excellent customer service. These awards recognize the hard work and dedication of the people of this agency and our partners who are committed to serving our customers and making Newark Liberty a first-class transportation facility.”
Newark Liberty placed first in the categories of Best Overall Concessions Program and Most Unique Services. For the second straight year, Terminal C ranked first in the category of Best Concession Program Design.
In 2003, Newark Liberty won four awards, with Terminals A and B taking first place in the category of Best Concessions Management Team. Since 2000, Newark Liberty has captured 10 first-place awards in a variety of categories. Overall, Port Authority airports have won more than 20 first-place awards in Airport Revenue News annual competitions.
The Airport Revenue News Best Concessions Poll is voted on annually by a panel of industry experts. Airport Revenue News is a monthly trade magazine covering airport revenue issues. The publication is based in West Palm Beach, Florida.
The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit rail system; the Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan. The Port Authority is financially self-supporting and receives no tax revenue from either state.