THE PORT AUTHORITY OF NY & NJ
Press Release Article
PORT AUTHORITY AIRPORTS DOMINATE NATIONAL RETAIL COMPETITION -- Kennedy, LaGuardia Airports\' Concessions Finish First in National Survey of Aviation Experts; Port Authority Airports Win More First Prizes than Any Other Commercial Airport System
Date: Mar 19, 2001
Press Release Number: 36-2001
In another sign of world-class customer service at the Port Authority\'s airports, Kennedy and LaGuardia airports shared six first-place awards in the prestigious Airport Retail News Best Airport Concessions 2001 competition, Port Authority Director of Aviation William R. DeCota announced today.
Port Authority airports won more first prizes than any other commercial airport system in the country, in the competition judged by aviation industry experts.
\"The nation\'s best shops and restaurants do business at the Port Authority\'s airports,\" said Port Authority Executive Director Robert E. Boyle. \"Improving dining and shopping options is a key element of the Port Authority\'s unparalleled customer-service improvement program, which complements an unprecedented $15 billion public-private redevelopment program at our airports. Those efforts are clearly paying off. The more than 90 million passengers who rely on our airports each year deserve nothing less than the best.\"
Terminal 1 at Kennedy Airport - operated by the partnership of Air France, Japan Airlines, Korean Air and Lufthansa - won first place among small airport terminals for Best Overall Concessions Program, Best Redeveloped Concessions Program and Best Program Design. Categories are based on the number of passengers at airports and terminals across the nation.
Figs at LaGuardia, located in the airport\'s Central Terminal Building, won first place among small retailers for Best New Food and Beverage Concept, Best Airport Restaurant Design and Best Branded Food Operator. Figs also finished in third place for Best Airport Food and Beverage Operator, and in third place for Food and Beverage Operator with the Highest Regard for Customer Service.
Terminal operators and vendors at the Port Authority\'s airports earned 10 second-place, third-place and fourth-place finishes. And the judges awarded first prizes to numerous national firms with shops and restaurants at Kennedy, Newark and LaGuardia airports - including Hudson News, Laptop Lane, PGA Tour Shops, Anton Airfood, Starbucks and The Paradies Shops.
Other area winners:
· The US Airways Terminal at LaGuardia finished in second place among small airport terminals for Best Overall Concessions Program and for Best Concessions Program Design.
· Also in the US Airways Terminal, Brooks Brothers at LaGuardia - operated by The Paradies Shops - finished in second place among large retailers for Best New Specialty Retail Concept.
· MarketPlace at LaGuardia finished in second place among medium airport terminals for Best Redeveloped Concessions Program.
· Laptop Lane at LaGuardia, which provides full-service private work areas for business travelers, finished in second place among small retailers for Best Airport Retail Store Design. Laptop Lane recently opened a new Aerzone Business Center in JFK\'s Terminal 1.
· The Central Terminal Building at LaGuardia finished in fourth place among medium airport terminals for Most Innovative Services.
· Newark International Airport\'s Terminal C, operated by Continental Airlines, finished in fourth place among medium airport terminals for Best Overall Concessions Program and Best Concessions Program Design.
The competitors were judged by 27 aviation industry experts, including airport executives, consultants and concessionaires. To avoid conflicts of interest, the experts were not allowed to vote in categories connected to their work. For example, an airport executive could not vote in the airport categories.
Airport Retail News is based in West Palm Beach.
These awards are the latest in a series of plaudits for the Port Authority\'s airports.
The Port Authority\'s actions that averted potential chaos at LaGuardia last fall by limiting flights at peak periods have been recognized with an Aerospace Laurel award from Aviation Week & Space Technology magazine.
In the International Air Transport Association\'s most recent Global Airport Monitor survey of 60,000 passengers worldwide, JFK was named the second-most improved airport in the world, among airports that handle more than 25 million passengers a year.
In an independent poll of 1,000 New York voters, conducted by the research firms of Peter D. Hart and Robert M. Teeter, 83 percent of frequent JFK users said the airport is well run. More than 50 percent of all respondents said Kennedy and LaGuardia airports are well run. Another poll, by Quinnipiac College, found that most New York City and New Jersey voters approve of the Port Authority\'s management of JFK and LaGuardia.