THE PORT AUTHORITY OF NY & NJ

Press Release Article


PORT AUTHORITY LAUNCHES REAL-TIME ELECTRONIC ALERT SYSTEM FOR TUNNEL AND BRIDGE USERS

Date: Nov 08, 2007
Press Release Number: 95-2007

Program is Part of Overall Agency Customer Service Initiative

Starting Friday, motorists will be able to register to receive e-mail or text-message alerts that will notify subscribers of irregular traffic conditions at the Port Authority’s tunnels and bridge crossings. Additionally, bus riders using the Lincoln Tunnel’s Exclusive Bus Lane on weekday mornings also can receive alerts regarding any irregular conditions in the bus lane.

The alerts will provide notifications of events such as police activity, serious accidents, construction or emergency maintenance work, a disabled vehicle, heavy volume due a sporting event or concert, and adverse weather conditions.

The service is the first phase of the Port Authority’s motorist alert effort. Eventually, subscribers will be able to receive regular updates on travel times at agency crossings and be able to send an e-mail or text message to generate an immediate reply noting the current travel time status at a crossing. The agency is seeking subscriber information to further refine the system. Subscribers are encouraged to utilize the feedback feature available on the subscription page.

The alerts service is part of an overall customer-service initiative the agency recently began, which includes customized e-mail and text message alerts to PATH riders and a $34 million customer service initiative at the region’s airports to increase customer service staff, add more airport seating, and open nearly 70 new food, beverage and retail outlets.

Those who wish to subscribe to the alerts service should go to the Port Authority’s Web site at www.panynj.gov. Subscribers can tailor alerts to receive notices for the bridges or tunnels they use, and can further specify alerts by direction of travel, weekday or weekend use, and by time of day.

The Port Authority designed the alerts system with the assistance of MIS Sciences Corporation of Burbank, California.

The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, and Stewart International airports; LaGuardia and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge and Bus Station; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit system; the Port Authority-Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan.

The Port Authority is financially self-supporting and receives no tax revenue from either state.