The Port Authority today launched two customer-service initiatives to better serve its millions of PATH riders - a revamped PATH Web site and a Twitter pilot program called PATH Tweet.
The new interactive Web Site
allows riders to access schedules and destination information more easily, and learn about changes and upgrades to the PATH system, including the addition of 340 new rail cars.
As customers spend less time sitting behind their desks or watching TV on their couches, the Port Authority is testing creative ways to interact with customers on the go. In addition to the electronic alerts that customers opt to receive on their mobile device or e-mail account, passengers also can follow the agency's PATH Twitter
account for service information, events, and other customer-service questions.
"The new Web site and Twitter pilot program are the latest steps in our comprehensive effort to modernize PATH and make traveling easier for our customers," said Anthony R. Coscia, Port Authority Chairman.
Port Authority Executive Director Chris Ward said, "Helping customers get to and from their destinations is what we're all about. By testing the most state-of-the-art technology, we hope to make their trip as carefree as possible."
Deputy Executive Director Susan Bass Levin said, "The Port Authority continues to invest in our interstate rapid-transit system, which provides 75 million trips annually, and we are proud of our progress. A new Web site and pilot programs dedicated to PATH and a more intuitive way for our customers to get their necessary travel information is changing the way we do customer service."
Port Authority of New York and New Jersey
Candace McAdams or Jennifer Friedberg, 212 435-7777
The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia, Stewart International and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge and Bus Station; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit system; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan and is a partner in the Access to the Region's Core tunnel project