Press Release Article


Date: Oct 07, 2009
Press Release Number: 127-2009

New Site Puts Customer Service First

Responds to Customer Survey to Provide More Information Than Ever Before;

Web Site to be Available at NYC Airport Welcome Centers

Building on the Port Authority’s goals of providing a more customer-friendly experience for the millions of people and businesses who use its transportation facilities, the agency launched a new Web site today that marries technology and transparency to provide customers with more custom-service tools and information than ever before.

The Web site, found at, is the first complete overhaul of the site in its13 year existence.  It will be available at the welcome centers at the Port Authority’s airports.

Two years ago, in preparation for the redesign, the agency surveyed its customers to find out what information is important to them.  Our customers said they wanted better maps to help them navigate around Port Authority facilities, improved navigation to help them easily find information, the ability to find ways to travel to a destination using various mass transit systems, and airport information that is refreshed continuously.

The Web site addresses each of these areas, and includes other new features designed to improve customer service, including:

  • An improved real-time alert system to notify customers of incidents and events at Port Authority facilities.

  • The ability to find the quickest, most convenient way to get to a destination on mass transit using multiple agency transit systems.

  • A pilot program that will allow travelers to find the least expensive airfares available at Stewart International Airport.

  • Important travel information, including current weather conditions and public transit options.

  • The ability to easily locate the bus carriers serving specific destinations in the region, and the further ability to find the most convenient, least expensive bus service available to that destination if it is served my multiple carriers.

  • Multi-media platforms to better educate the public about Port Authority initiatives and projects.

As it launches its new site, the Port Authority also will be soliciting ideas from the public online on ways the agency can make the site even better.

Port Authority Chairman Anthony R. Coscia said, “In recent years we’ve worked on multiple fronts to make the Port Authority more accessible and transparent to the public we serve. Our new web site is a major advance on these efforts, by providing more information about our various businesses and making that information available in a user-friendly way.”

Port Authority Executive Director Chris Ward said, “We have overhauled an antiquated site, mixed in the latest state-of-the-art technology, and developed a one-stop shop that will give our customers real-time information when they need it most.”

Port Authority Deputy Executive Director Susan Bass Levin said, “Giving our customers the information they need, when they need it, is critical to running a transportation system that serves millions of travelers a year.  We listened to our customers and developed our Web site with the type of information they want, and the ability to quickly and easily find it.”


The Port Authority of New York and New Jersey

Candace McAdams or Jen Friedberg, 212 435-7777

The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia, Stewart International and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge and Bus Station; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit system; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Port Authority Auto Marine Terminal; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan and is a partner in the Access to the Region’s Core tunnel project.


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