Press Release Article


PORT AUTHORITY TO INSTALL ADDITIONAL CUSTOMER WELCOME CENTERS AT ITS FACILITIES

Date: Aug 06, 2013
Press Release Number: 79-2013

Interactive Centers to Help Millions of Airport Travelers

New Welcome Centers will be installed at three of the Port Authority’s airports to provide the millions of customers who use the facilities with up-to-date information on ground transportation, hotel and tourism information including destinations that are part of New York State’s “Taste NY” experience, the agency announced today. Nine Information kiosks are currently being installed at the Port Authority Bus Terminal.

The agency will install the new centers at John F. Kennedy International Airport, Newark Liberty International Airport and Stewart International Airport. The new centers are part of a contract awarded by the agency’s Board for the maintenance of existing welcome centers at the airports and the installation of new ones. The Customer Care Representatives that staff the centers speak foreign languages to assist customers traveling to this region from overseas.

Currently there are 17 Welcome Centers located in passenger terminals at JFK, Newark Liberty and LaGuardia airports. The Port Authority is currently installing a Welcome Center at JFK’s Terminal 4 domestic arrivals area and Terminal 5’s new international arrivals area, to be completed by the end of 2013 and 2014, respectively. A center also is being installed at Newark Liberty’s Terminal B (International Arrivals), to be completed in the 3rd Quarter of 2013. The Port Authority expects to establish a Welcome Center at Stewart International Airport in late 2013.

In 2012, nearly 700,000 visitors used the Welcome Centers to access transportation, hotel and car rental information. In addition, approximately 443,000 ground transportation reservations were made through the Welcome Centers to transport nearly 800,000 passengers.

In conjunction with the installation of Welcome Centers being placed at the Port Authority’s airports, the agency is also installing information kiosks at the Port Authority Bus Terminal as part of the agency’s Tunnels, Bridges and Terminals Department’s “Quality of Life” Initiative launched in 2012. The installation of the Information Kiosks is expected to be completed in the 3rd Quarter of 2013.

The Port Authority introduced the Welcome Centers in 2007 through its Customer Care Program, aimed at improving customer service through innovative video, mobile and other technological efforts throughout the metropolitan region.

In February 2008, the Port Authority Board of Commissioners awarded the initial maintenance contract to Parabit Systems, Inc. to establish of the first Welcome Centers at its airports. Since then, the agency has authorized additional Welcome Centers and kiosks throughout the JFK AirTrain system.

CONTACT: Port Authority of New York and New Jersey 212-435-7777

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency’s network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where construction crews are building the iconic One World Trade Center, which is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit http://www.panynj.gov.

 


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