Press Release Article


Date: Dec 31, 2013
Press Release Number: 147-2013

New Self-Service Kiosks Will Provide Customers with Up-to-Date Information and Navigation Assistance at the World’s Busiest Bus Facility

The Port Authority of New York and New Jersey announced today that it has installed nine new self-service information kiosks at eight locations within the Port Authority Bus Terminal. The touch screen kiosks will provide the millions of customers who use the facility with directions to their gates and other amenities within the terminal, as well as searchable, real time bus schedule information.

The installation of these kiosks marks the first time the Port Authority has organized both facility navigation and schedule and travel information for the PABT’s two dozen bus carriers. The integration of wayfinding and scheduling into a single system provides the 225,000 daily commuters of the PABT with a modern approach to navigating the world’s busiest bus terminal. The touch screen kiosks are a key part of the agency’s effort to modernize and revitalize the 63-year-old facility.

“Modern information kiosks at the Port Authority Bus Terminal are long overdue,” said Port Authority Executive Director Pat Foye. “The bus terminal buildings are complicated and can be difficult for passengers to navigate. On a footprint less than one and a half city blocks, there are more passenger trips per year than at LaGuardia and Newark airports combined. With these improvements, the Port Authority is living up to its commitment to its customers by improving the quality and efficiency of interstate public transit services.”

“The new touch screen information kiosks at the Port Authority Bus Terminal make it easier for millions of commuters to quickly and easily find their bus gate, locate a restaurant, or find the nearest subway or taxi stand,” said Port Authority Deputy Executive Director Deborah Gramiccioni. “The kiosks build on the agency’s continued efforts to modernize the 63-year old terminal and enhance our customer service by providing WiFi service and attracting high-quality retail options such as Starbucks, PNC Bank and Cake Boss Café.”

With the bus terminal at capacity during peak periods and interstate bus travel continuing to grow, the Port Authority recognizes the need for a system that increases efficiency within the terminal and accommodates future growth in bus commuting. Using touch screen kiosks enhances the way customers find critical information about their commute and the surrounding facility and makes navigating the bus terminal easier for the everyday commuter as well as tourists and other infrequent travelers.

To ease holiday travel and effectively manage the additional 1.5 million visitors to Super Bowl Boulevard in Times Square next month, Port Authority personnel at the bus terminal worked tirelessly throughout the Christmas season to install the kiosks. The final kiosk was installed on December 20 at the crossover between the North and South Wing. A complete list of the kiosk locations is below:

Subway Level

• North Wing

• South Wing

Main Level

• 42nd Street entrance (North Wing)

• 8th Avenue entrance (North Wing)

• Main Ticket Plaza (South Wing)

• Near 9th Avenue entrance (South Wing)

Second Level

• Top of the main escalator bank (South Wing)

• Crossover between the North and South Wing

These efforts build on other recent steps by the Port Authority to revitalize the bus terminal, including the recent acquisition of top-shelf tenants like Starbucks, PNC Bank and Cake Boss Café and the installation of WiFi in the South Wing concourse. The addition of this comprehensive information system will ensure that the terminal remains a vital part of the interstate transportation network over the next 50 years.

In June, the Port Authority Board of Commissioners authorized a comprehensive study to explore ways to accommodate future growth in bus commuting heading to and from midtown Manhattan. The Midtown Bus Master Plan highlights a major step towards integrating the bus terminal into the rapid development on the west side of Manhattan. Modernizing the bus terminal will keep it on pace with other public investments in the area and enable it to accommodate increases in customers and commerce.

Around 8,000 buses and 225,000 travelers pass through the bus terminal every day. To continue its commitment to quality customer service, an essential part of the Master Plan also includes options for phasing construction at the facility to maintain operations, aggressive marketing to acquire new tenants and overall assessments at the facility to meet customer demands.

The Port Authority is committed to improving its level of customer service at all of its facilities and wants to hear what customers think of the new information kiosks. Feel free to share your experience with us at or on twitter @PANYNJ.

Port Authority of New York and New Jersey

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency’s network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where construction crews are building the iconic One World Trade Center, which is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit

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