Press Release Article


Date: Sep 17, 2014
Press Release Number: 188-2014

The Port Authority Board of Commissioners today received a detailed breakdown of key projects initiated by Port Authority staff as part of the agency's Port Authority Bus Terminal "Quality of Commute" Improvement program. The Board authorized $90 million in capital funding at its board meeting in July to enhance the customer experience at the 64-year-old terminal and improve passenger commutes.

The priority capital projects fit into two categories: improving on-time performance and customer service building improvements. To improve on-time performance for bus carriers, staff is beginning work to build a bypass lane on the terminal ramp system for inbound bus traffic. This will allow buses destined for the fourth level direct access, avoiding the queue for the third floor. The bypass lane will improve service to the third and fourth level, the two primary commuter levels. The project is expected to be completed in 2015.

Other significant capital projects under way to improve on-time performance include the implementation of a bus tracking system in cooperation with bus carriers, which will provide the Port Authority with detailed data about bus operations within the terminal; the addition of bus staging areas; and the advancement of design for a bus staging and storage facility at Galvin Plaza.

Along with improving on-time performance, the Port Authority is also focused on improving customer service and enhancing the condition of the terminal as part of its Quality of Commute program. Staff provided the board with information about several major capital projects in response to these needs, including the rehabilitation of all public restrooms, beginning with the second floor facilities. Staff is also working to rehabilitate major ceiling leaks within the terminal, a top concern for commuters. Other capital projects to enhance the condition of the facility include upgrades to vestibules, elevators and escalators.

"It is no secret that the 64-year-old Port Authority Bus Terminal is in need of significant improvements with respect to both on-time performance and overall customer service. We are committed to enhancing the commuting experience for the more than 200,000 people who use the facility each day," said Port Authority Chairman John Degnan. "The Board authorized $90 million in additional capital investments in July and directed agency staff to provide us with a detailed plan that addresses the primary concerns of our customers. We now have that plan and will move to implement it as quickly as possible to bring some needed relief to the patrons of the bus terminal."

"This $90 million immediate investment is a good first step to improving the passenger experience for the hundreds of thousands of people that pass through the bus terminal every day," said Port Authority Vice Chairman Scott Rechler. "The "Quality of Commute" program is an interim measure for the bus terminal while we continue to develop a more comprehensive plan to addressing the region's cross-Hudson's transportation needs in a fiscally responsible manner."

In addition to the $90 million in capital improvements, the Port Authority has already:

  • Leveraged technology and dedicated staff to enhance customer messaging;
  • Improved disabled vehicle removal on ramps and in the Lincoln Tunnel;
  • Begun working with vendors and carriers to enhance cell/WiFi service;
  • Identified gate utilization efficiencies;
  • Installed personal electronic charging stations;
  • Added supplementary ventilation systems and fans at pull-through platforms; and,
  • Identified upgrades for customer information kiosks.

The $90 million "Quality of Commute" improvement program is fully funded in the Port Authority's capital plan and increases the Port Authority's capital plan investment into the PABT to a total of $263 million.

Offsets in the 10-year Capital Plan were developed by deferring other capital spending throughout Tunnels, Bridges and Terminals and other departments within the agency including replacement of Dyer Plaza and Dyer Avenue roadway slabs, upgrading and replacement of ITS signs and field devices and planning and design work for the eventual full replacement of the Lincoln Tunnel Helix.

The Port Authority applied for $230 million in Federal Transit Administration funding to build a platform bus parking facility at Galvin Plaza earlier this year, a critical facility needed to improve bus operations in the near term, provide redundancy during transit disruptions, and serve as the foundation for a swing space to be built for any future redevelopment of the bus terminal.

The Port Authority of New York and New Jersey

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where construction crews are building the iconic One World Trade Center, which is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit

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