Press Release Article


Date: Aug 17, 2015
Press Release Number: 118-2015

Quarterly Commuter Chat will highlight Sept. 8 start of gate reassignments and provide opportunity for PABT officials to receive commuter feedback

Continuing efforts to alert commuters to the Port Authority Bus Terminal's gate changes that will take effect on September 8 (the day after Labor Day), the Port Authority will dedicate tomorrow's quarterly Commuter Chat from 4:30 p.m. to 6:30 p.m. to obtaining feedback on the changes designed to reduce delays.

The Commuter Chat will be held in the bus terminal, on the second floor's North Wing. Commuters are encouraged to stop by and speak with representatives of the Port Authority, NJ TRANSIT, Coach USA and other carriers about the gate changes, ask questions and provide feedback about additional ways to improve the bus terminal experience.

Detailed information about the coming gate changes, for all affected bus lines and carriers, can be found at In addition, NJ TRANSIT provides information for its customers at

The gate changes will involve approximately 30 percent of weekday passengers at the bus terminal, beginning September 8. The plan is designed to enhance the experience for the 220,000 passengers who use the bus terminal each day by improving commutes, providing bus carriers more flexibility to respond to traffic disruptions and reducing crowding at the platforms.

The gate reassignment is part of the $90 million Quality of Commute program, approved by the Port Authority Board of Commissioners in 2014. It follows on-time initiatives late last year that have helped reduce lines and crowding conditions, and improved bus flow during the afternoon rush hours. This in turn has led to significant reductions in complaints about bus delays during the afternoon commute.

The Port Authority and its bus carriers hold quarterly Commuter Chats at the bus terminal to receive feedback directly from commuters.

For up-to-the-minute updates on conditions at the bus terminal and at other Port Authority facilities, travelers are encouraged to sign up for Port Authority alerts at

The Port Authority of New York and New Jersey

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit

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