Press Release Article


Date: Sep 03, 2015
Press Release Number: 128-2015

Departure Gates Will Change for Approximately One-Third of Afternoon and Evening Weekday Commuters

On Tuesday, September 8 – the day after Labor Day – about one-third of the Port Authority Bus Terminal's afternoon and evening weekday commuters will find their bus routes assigned to new departure gates.

The change is part of a sweeping operational improvement implemented by the Port Authority, NJ TRANSIT, Coach USA, and other carriers, to help reduce crowding and improve the flow of buses and on-time performance and reliability during the afternoon and evening commute.

On September 8 and through the rest of the week, the Port Authority and NJ TRANSIT will staff the bus terminal with "gate change ambassadors" who will be ready to provide commuters with the information they need to find their new gates when boarding their departing buses.

Customers also can visit the Port Authority's website at to learn whether their specific bus route is affected and, if so, their new departure gate number. The site also includes an interactive bus terminal map, to help find the new gate locations.

The changes will affect riders of NJ TRANSIT, Coach USA (specifically its Community Coach, Rockland, and Shortline carriers), DeCamp, and Lakeland. The Port Authority and bus carriers have been working this month to prepare customers by distributing brochures, posting approximately 500 signs and posters throughout the terminal, and leading a social media and advertising campaign.

The gate reassignment is part of the $90 million Quality of Commute program, approved in 2014 by the Port Authority Board of Commissioners. Most notably, it follows on-time initiatives late last year that have helped reduce lines and crowding conditions, and improved bus flow during afternoon and evening rush hours. This in turn led to significant reductions in complaints about bus delays during the afternoon commute.

"This gate change is part of the Port Authority's Quality of Commute program, which is focused on helping ensure our bus carriers get their customers home on time," Port Authority Bus Terminal General Manager Diannae Ehler said. "The consolidation of NJ TRANSIT's operations and Coach USA's operations will empower those carriers to better manage their bus logistics within the terminal, and build on our previous successes in helping buses arrive and leave on time."

"We are fully committed to supporting the Port Authority's Quality of Commute program at PABT," said NJ TRANSIT Executive Director Veronique "Ronnie" Hakim. "This initiative will go a long way toward improving our overall customer experience at PABT and we already have dozens of Ambassadors on site to inform our customers of their new gate assignments. The Ambassadors will remain at the Terminal throughout the entire first week of the new changes. In addition, there is extensive information on our web site, in our printed materials, and our Customer Service team is available to assist via phone as well."

"Coach USA has been working closely with the Port Authority on this gate realignment initiative," said Sean Hughes, Coach USA Director of Corporate Affairs North America. "We hope the upcoming changes will give our commuters a more efficient and convenient commute."

Approximately 110,000 passengers use the bus terminal each day, for 220,000 inbound and outbound passenger trips. NJ TRANSIT is the terminal's largest operator, serving more than 60 percent of passengers during peak periods. Coach USA is the second-largest operator, serving approximately 15 percent of peak period passengers.

Other Quality of Commute successes include improved cell connectivity throughout the bus terminal's South Wing, preveding the installation of Wi-Fi scheduled for later this year. The Port Authority also installed two sets of new restrooms on the 2nd floor, will complete a third set of restrooms in the lower level, and will replace the remaining five sets of public restrooms by the end of 2016. The Port Authority also is working with current and prospective tenants to improve the appearance of their establishments and enhance their customer services.

For up-to-the-minute updates on conditions at the bus terminal and at other Port Authority facilities, travelers are encouraged to sign up for Port Authority alerts at

The Port Authority of New York and New Jersey

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit

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