Press Release Article


Date: Dec 01, 2015
Press Release Number: 187-2015

Quarterly Commuter Chat will be held Wednesday, December 2, from 4:30 p.m. to 6:30 p.m. in the Port Authority Bus Terminal's 2nd floor, North Wing

Continuing its "Quality of Commute" initiative to improve conditions for customers at the Port Authority Bus Terminal, the Agency will hold its sixth quarterly Commuter Chat from 4:30 p.m. to 6:30 p.m. tomorrow.

The Commuter Chat will be held in the Bus Terminal, on the second floor's North Wing.  Commuters are encouraged to stop by and speak with representatives of the Port Authority, NJ TRANSIT, Coach USA and other carriers – and ask questions or provide comments or suggestions on ways to improve the bus terminal experience.

The Port Authority Board of Commissioners approved the $90 million Quality of Commute program in 2014.  Recent Quality of Commute successes include:

  • On-time initiatives late last year that have helped reduce lines and crowding conditions, and improved bus flow during the afternoon rush hours.  This in turn led to significant reductions in complaints about bus delays during the afternoon commute. 
  • The September 2015 consolidation of operations for NJ TRANSIT and Coach USA, and re-alignment of gate assignments for approximately 30 percent of weekday passengers, to help reduce crowding and improve the flow of buses through the busy facility.
  • Improved cell connectivity throughout the bus terminal's South Wing, with additional cell upgrades expected during the first quarter of 2015 and WiFi operational later next year.
  • Installation of two sets of new restrooms on the second floor and a third pair of restrooms in the lower level South Wing.  A fourth pair of restrooms on the fourth floor will be completed during the first quarter of 2016, and all four remaining restrooms will be completed later in 2016.
  • The Port Authority also is working with current and prospective tenants to improve the appearance of their establishments and enhance their customer services, with further announcements soon to come.  Hudson News has completely renovated three new stores and will complete three more stores by the end of the first quarter of 2016.

The Port Authority Bus Terminal is the busiest in the world, with approximately 110,000 passengers each weekday, and a total of 66 million passengers and 2.3 million bus movements in 2014.

For up-to-the-minute updates on conditions at the bus terminal and at other Port Authority facilities, travelers are encouraged to sign up for Port Authority alerts at

The Port Authority of New York and New Jersey

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit

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