Date: Dec 12, 2002
Press Release Number: 133-2002
In an important indicator of excellence in customer service, John F. Kennedy International Airport was ranked the No. 1 airport for concession sales per departing passenger in a survey of the nation’s top 79 airports conducted by Airport Revenue News. Newark Liberty International Airport, which ranked third, and LaGuardia Airport, which placed 10th, completed the strong showing by all three commercial airports operated by the Port Authority.
The airports were ranked according to the average amount of money spent by a departing passenger on food and beverage, retail, news and gifts, reflecting excellent customer service and the level and quality of concessions available at the region’s airports. In 2001, nearly 82 million passengers used the three Port Authority airports, including nearly 41 million departing passengers.
“Passenger spending has increased significantly at the three airports largely due to a bold concessions program spearheaded by the Port Authority in coordination with retail developers and our airline partners,” Port Authority Aviation Director William R. DeCota said. “The hallmarks of that program are quality, service, price, value and variety of innovative concessions targeted toward maximizing customer satisfaction. Our airport shops and restaurants, which represent some of the world’s leading retail and restaurant establishments found in the finest shopping districts, are expected to provide the highest level of customer service and are contractually required to sell their goods at prices comparable to those charged by stores near the airports.”
The Port Authority airport concessions program is a key part of the bistate agency’s $15 billion airport redevelopment program.
In 2001, the average passenger spent $9.52 at Kennedy Airport, a two-year increase of 55 percent. At Newark Liberty International Airport, the average passenger spent $7.27, up 74 percent over 1999 figures. The $6.18 average at LaGuardia Airport represented a 35-percent increase for the same period.
The Port Authority of New York and New Jersey operates some of the busiest and most important transportation links in the region. Major facilities include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; the George Washington Bridge; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH rapid-transit system; the Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency is financially self-supporting and receives no tax revenue from either state.