Press Release Article


PORT AUTHORITY ANNOUNCES START OF CELLPHONE SERVICE TODAY IN UNDERGROUND PATH STATIONS

Date: Nov 06, 2018
Press Release Number: 172-2018

Part of agency’s renewed focus on improved customer experience; riders will be able to make calls and access email, social media and internet sites throughout underground platforms and stations

The Port Authority today announced the start of cellphone service in underground PATH stations. Phased-in connectivity from major cell phone carriers will continue over the course of the rest of the year and into early 2019.

As of today, AT&T and T-Mobile cellular service is available in PATH’s New York underground stations. The AT&T and T-Mobile cell service will expand to New Jersey’s PATH stations in the next three weeks. Verizon Wireless and Sprint customers will see system-wide cellular service in both New York and New Jersey’s underground PATH stations early next year.

Cellular connectivity will be available on platforms and throughout underground stations.

Expanded cellphone service at underground PATH stations is part of a new focus by the Port Authority on customer service programs and technological improvements across its facilities. These have included a series of mobile apps including RidePath, which enables passengers to more easily plan their trips and receive service alerts. PATH has also begun testing countdown clocks at PATH stations that will inform passengers when the next train will arrive. Last month, the agency added free unlimited, high-speed Wi-Fi services at its four commercial airports.

“We continually strive for a better customer experience for all of our PATH riders,” said Port Authority Board Chairman Kevin O’Toole. “Adding another critical service in the form of expanded cell access is an essential part of meeting that goal.”

“We want to upgrade service to the traveling public at all our facilities,” said Port Authority Executive Director Rick Cotton. “Access to cell coverage is an important expectation of PATH customers.”

The PATH stations in New York with the new cellular coverage are: 33rd, 23rd, 14th, 9th, and Christopher streets. The World Trade Center PATH station has had cellular coverage since it opened in 2016.

In New Jersey, the underground stations that will get cellular service are Hoboken, Exchange Place, Newport and Grove Street. PATH’s Journal Square, Harrison and Newark Penn Station are above ground and have existing cellular service.

Contact:
The Port Authority of New York and New Jersey
212-435-7777

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency’s network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit http://www.panynj.gov.


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