Press Release Article


REAL-TIME TRACKING OF SECURITY AND TAXI WAIT TIMES NOW AVAILABLE ON THE WEB FOR ALL PORT AUTHORITY AIRPORTS

Date: Feb 04, 2019
Press Release Number: 17-2019

Current information is available on airport websites and terminal monitors for passengers traveling to JFK, LaGuardia, Newark Liberty and New York Stewart

Aids passengers in planning trips


Passengers at John F. Kennedy International (JFK), Newark Liberty International (EWR), LaGuardia (LGA), and New York Stewart International (SWF) airports can now access up-to-date Transportation Security Administration (TSA) and taxi wait times on the Port Authority’s respective airport websites.

The real-time tracking information is part of the Port Authority’s aggressive efforts to deliver an enhanced customer experience for passengers using its airports. TSA wait times at LaGuardia’s Terminals C and D went live on the LGA website this month, becoming the latest terminals to be activated. Wait time information also is available inside terminals.

Launched in phases beginning in late November, the tracking system allowed passengers in most airport terminals the opportunity to remotely check on TSA checkpoint wait times during the recent government shutdown. All 14 terminals across the agency’s four airports now have the capability, with the lone exception of United Airline’s Terminal C at Newark Liberty. United hopes to have its system go live later this year.

The Port Authority, in coordination with the TSA and other agency partners, has installed BlipTrack, a real-time measurement tool to track and display wait times at TSA checkpoint screening areas and taxi stands. The goal is two-fold: first, to provide this information so that travelers know what to expect and to enable them to plan their travels better and on a more informed basis; second to enable the airports to develop strategies and to target resources to reduce wait times.

“We are focused on enhancing the customer experience at our airports by providing this critical information,” said Port Authority Chairman Kevin O’Toole. “The installation of BlipTrack allows us to provide customers with the real-time information they need to plan their travels. Even more importantly, it provides us data to focus on how to reduce wait times going forward.”

“In today’s increasingly interconnected world, the passenger’s journey begins before they leave for the airport,” said Port Authority Executive Director Rick Cotton. “With this real-time data posted on each of the airport’s websites, wait times are now readily available to help reduce passenger stress and enable travelers to plan based on the wait times they will encounter. At the same time, as we saw during the recent government shutdown, the information makes it easier for airport staff to monitor checkpoint wait times and call for additional resources to congested areas.”

With respect to taxi lines, the technology helps travelers make informed decisions regarding ground transportation, and also enables the airport to identify taxi shortages and bottlenecks, thereby enabling airport staff to request additional taxis when needed.

Contact:
The Port Authority of New York and New Jersey
212-435-7777

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency’s network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit http://www.panynj.gov.


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