Airport Recognized for Most Unique Services; Terminal C Captures Honor for Best Single Terminal Concessions
Shops, restaurants and terminals at Newark Liberty International Airport once again captured top honors in the prestigious Airport Revenue News’ Best Concessions annual competition.
Operated by the Port Authority, Newark Liberty International Airport beat out all large U.S. airports in the category of Most Unique Services. Terminal C received five first-place awards for a single terminal. In the past five years, Port Authority airports have won a combined 26 first prizes in the annual competition, which is judged by aviation experts.
Port Authority Chairman Anthony R. Coscia said, “Newark Liberty International Airport’s $3.8 billion redevelopment program has provided even greater amenities for the 32 million passengers who come through the airport each year. We’re proud that this award recognizes the airport’s award-winning shops and restaurants, which represent some of the leading retail and restaurant establishments found throughout the world, and we’ll continue to focus on delivering outstanding services to our customers.”
Port Authority Executive Director Kenneth J. Ringler Jr. said, “In the past decade, investments made by the Port Authority and its airport partners in private industry have greatly enhanced terminals and improved access for the millions of passengers who use our airports. These awards reaffirm our commitment to always put our customers first, and we are honored to receive recognition for our first-class shops, restaurants and amenities.”
Port Authority Director of Aviation William R. DeCota said, “These awards are a testament to the bold concessions program spearheaded by the Port Authority in coordination with our retail developers and airline partners. The hallmarks of that program are quality, service, price, value and variety of innovative concessions. As more and more passengers return to airports across the country, it’s more important than ever to provide high levels of attentive customer service.”
In selecting Newark Liberty International Airport as the winner of the Most Unique Services Award, judges noted the varied offerings of food and beverage, retail and passenger comforts. Some of the restaurants and services recognized include:
- Rio Duoro – a new, full-service Portuguese restaurant in Terminal C.
- Gallagher’s Steakhouse – a branch of the famous Manhattan landmark restaurant.
- d_Parture Spa – a full-service spa located in Terminals B and C.
- Massage Bar – Two stores offering massage and skin care products in Terminal A.
- Airport Wireless – Two stores offering wireless accessories for computers and cell phones, located in Terminals A and C.
Terminal C at Newark Airport, run by Continental Airlines with concessions managed by Westfield Concession Management, Inc., captured first-place awards in the following five categories for a single terminal: Best Concessions Program Design; Terminal with Best Customer Service; Terminal with Best Management Team; Terminal with Most Unique Services; and Terminal with Best Overall Concessions Program. Shops and restaurants in Terminals A and B are managed by Unison-Maximus, Inc.
The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge and Bus Station; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit rail system; the Port Authority-Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the New York Container Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan.
The Port Authority is financially self-supporting and receives no tax revenue from either state.