Press Release Article
PLUGGING INTO CUSTOMER SERVICE: PORT AUTHORITY OFFERS
“POWER POLES” FOR TRAVELERS TO RECHARGE ELECTRONIC DEVICES AT JOHN F. KENNEDY INTERNATIONAL AIRPORT
Date: Dec 21, 2006
Press Release Number: 117-2006
Just in time for the holiday travel season, the latest Port Authority customer-service initiative was introduced at John F. Kennedy International Airport as the first of the agency’s new “Power Poles” – 8 _-foot-tall stanchions each wired with four outlets for public use – became available for travelers to recharge electronic devices.
There is no cost to use the poles. Fifty Power Poles will be installed throughout Kennedy Airport by the end of January, with locations available in every passenger terminal. The Port Authority expects to expand the Power Pole program to other agency facilities in 2007.
In 2005, the Port Authority hired JCDecaux to work with the agency to identify revenue-enhancing opportunities through advertising at its facilities. The Power Poles feature advertising by Samsung.
“One of our chief goals at the Port Authority is simple: Be sure our customers get the best service possible,” said Port Authority Chairman Anthony R. Coscia. “This Power Pole initiative – the first of its kind in the United States – is one of the many ways travelers at our facilities benefit from that credo.”
Port Authority Vice Chairman Charles A. Gargano said, “Many travelers now rely on cell phones, laptops and other electronic devices to stay in touch when they’re flying around the country and the world. When our customers told us they needed this recharging service, we moved quickly to provide it, and best of all, it’s free to use.”
Port Authority Executive Director Kenneth J. Ringler Jr. said, “Our airport investments are always designed with our customers’ best interests in mind. We’re pleased to deliver these Power Poles to air travelers, and will continue seeking ways to make a positive impact on their airport experience.”
The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, LaGuardia and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge and Bus Station; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit system; the Port Authority-Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan.
The Port Authority is financially self-supporting and receives no tax revenue from either state.