Date: Apr 30, 2008
Press Release Number: 40-2008
Expanding a program that made its U.S. airport debut at John F. Kennedy International Airport in 2006, the Port Authority is bringing Power Poles to LaGuardia Airport beginning this month. The customer-service initiative, which was created in response to customer demands in satisfaction surveys, provides air passengers with 8½-foot-tall stanchions wired with four outlets each that travelers can employ at no cost to recharge portable electronic devices.
The 12 new Power Poles are located beyond the security checkpoints throughout the Central Terminal Building – LaGuardia’s busiest terminal with about half the passengers who use the airport. The Port Authority expects to expand the Power Pole program to other agency facilities, including Newark Liberty International Airport.
“Customer service is a hallmark of our airports,” Port Authority Acting Executive Director Susan Bass Levin said. “When our customers asked us in our surveys for power outlets to recharge their portable electronic devices, we listened and responded quickly. Kennedy Airport soon became the first airport in the country to offer this free service. We’ll continue to seek out innovative ways to provide our customers with a more pleasant travel experience.”
Port Authority Director of Aviation William R. DeCota said, “As the use of cell phones, PDAs, laptops and other electronics has proliferated, so too has the need to keep all those batteries charged. The Power Poles at JFK have proved tremendously popular with travelers, and we’re happy to expand the program so that our LaGuardia customers – and soon many other travelers – can take advantage of this as well.”
In 2005, the Port Authority hired JCDecaux to work with the agency to identify revenue-enhancing opportunities through advertising at its facilities. The Power Poles feature advertising by Samsung.
Port Authority of NY and NJ
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The Port Authority of New York and New Jersey operates many of the busiest and most important transportation links in the region. They include John F. Kennedy International, Newark Liberty International, and Stewart International airports; LaGuardia and Teterboro airports; AirTrain JFK and AirTrain Newark; the George Washington Bridge and Bus Station; the Lincoln and Holland tunnels; the three bridges between Staten Island and New Jersey; the PATH (Port Authority Trans-Hudson) rapid-transit system; the Port Authority-Downtown Manhattan Heliport; Port Newark; the Elizabeth-Port Authority Marine Terminal; the Howland Hook Marine Terminal on Staten Island; the Brooklyn Piers/Red Hook Container Terminal; and the Port Authority Bus Terminal in midtown Manhattan. The agency also owns the 16-acre World Trade Center site in Lower Manhattan.
The Port Authority is financially self-supporting and receives no tax revenue from either state.